At Consumers Credit Union, we’re not just “The People in Your Corner,” we’re a certified Great Place to Work! We're currently looking for a
Collector to join the team.As a Collector, you’ll assist members with their financial hardships through inbound and outbound calls or emails. You will be responsible for skip tracing and helping the department in other ways in order to mitigate losses for the credit union and assist members with getting things back on track.
Schedule/Location:
- Ability to work Monday – Friday 8:00 am - 5:00 pm; one Saturday per month from 9:00 am-1:00 pm.
- This is a “flex” position with work from home days along with onsite days based at our Lake Forest corporate office.
- Local Northern IL/Southeastern WI candidates only!
What you'll do as a Collector:
- Assisting members with their financial hardships through inbound and outbound calls or emails.
- Analyzing the financial situation of delinquent borrowers and making recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
- Maintaining accurate files and reports on all collection activity.
- Reporting trends to management in loan underwriting contributing to delinquent/charged-off loans.
- Assisting with other tasks as CCU or member needs evolve.
What we are looking for:
- Availability to work Monday-Friday 8:00 am - 5:00 pm; one Saturday per month from 9:00 am-1:00 pm
- High school diploma or equivalent
- 1+ years’ experience in Banking, Customer Service, Collections or Related
- Verbal and written professional communication skills; Bilingual in Spanish preferred
- Computer proficiency and high comfort level working in/toggling between multiple programs simultaneously
- Ability and desire to educate customers on how to use online banking and other credit union tools and resources
- Positive, helpful, team-oriented focus and adaptable to change
Compensation & Benefits:
Budgeted amount for starting hourly rate: $24/hr + annual bonus opportunityConsumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers
About CCU:
Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4 billion in assets and serves more than 220,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org
Equal Opportunity Employer:
CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment.
CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.
