The Junior Salesforce Administrator will be responsible for ongoing maintenance of basic Salesforce administration and will provide first-tier support on day-to-day operations for internal customers. This role will partner closely with Sales, Support, IT, and other departments to drive best practices and improve efficiencies to further enhance our platform. This is a collaborative and detail-oriented role that will interact with multiple parts of the organization and make an impact on the daily operations of the business.
Candidates for this role should be highly motivated, have excellent communication skills, analytical ability, and a strong desire to grow their knowledge on the Salesforce platform. Responsibilities:
- Provide first-tier day to day support and administration of our Salesforce instance for Sales and Service Cloud
- Responsibility for all aspects of user and license management including user setup/deactivation, roles, profiles, permission sets, and public groups
- Maintain and improve data integrity by regularly monitoring and resolving data inaccuracies within the system
- Identify and gather requirements from users and stakeholders
- Develop and maintain user resources as needed on existing and updated processes
- Perform scheduled and ad hoc UAT
- Provide regular user training and monitor user adoption
- Stay up to date with all major Salesforce releases
Qualifications:
- 1-2 years of Salesforce Administration experience (Certified Salesforce Administrator is a plus)
- Proficient in user management, custom objects, page layouts, Lightning Record Pages, validations, formulas, reports and dashboards
- Familiarity with process automation tools (Flow and Process Builder)
- Understanding of Salesforce data model and practical knowledge on importing, exporting and ensuring data accuracy
60000.00 To 75000.00 (USD) Annually
