Toscana at Desert Ridge is looking for a motivated and enthusiastic Resident Services Coordinator.
Responsible for providing personalized customer service at an on-site community by serving as reception and first point of contact for homeowners, visitors, vendors and inbound callers requiring information and/or assistance; and by facilitating various services to enhance the lifestyle experience of community residents.
Position Responsibilities:
- Partners with Community Manager & Lifestyle Coordinator to effectively manage the front reception operations.
- Greets all homeowners and guests and filters all inbound calls to determine immediate needs and execute appropriate assistance.
- Retrieves and distributes all voice mails left with front reception.
- Monitors pickups/deliveries.
- Accepts and records on membership accounts payments for guest fees, fitness passes, and tickets for various lifestyle-sponsored activities and events; issues membership, guest and fitness pass cards; and reconciles all revenue collected during shift for proper accounting.
- Assists with resident events and lifestyle programming, including light duty set-up and tear down, sign-in procedures, and serving alcohol during Association-sponsored happy hours and lifestyle events.
- Performs other clerical, cleaning, administrative and lifestyle-related duties as directed.
Knowledge, Skills and Abilities:
- Ability to multitask while staying focused and detail oriented.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization skills.
- Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
- Ability to interact and work positively and effectively with residents and staff at all levels.
- Ability to deal with customer service requests in a professional and timely manner.
- Team player with ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Primarily sitting at workstation utilizing a computer in an office setting.
- Occasional bending; lifting of objects (up to 15 pounds).
