ClearDATA
is hiring an Customer Success Manager to join our growing Customer Success team. ClearDATA is the first and most comprehensive provider of healthcare-specific managed cloud, compliance, and defense services in the public cloud. It is a dynamic, growing company that is successfully working to enable healthcare organizations adopt transformative technologies to improve the state of healthcare. We collaborate as a team and cross-functionally to ensure the success of our customers. We need people like you to build those deep relationships and to articulate our value proposition passionately.
The ideal candidate will have previous experience in customer success with a proven track record of engaging customers early and often to drive success. In this role, you will accelerate ClearDATA’s growth by ensuring customers understand the value that ClearDATA provides to both mitigate churn and identify additional areas of growth and revenue. This is position is a critical part of our larger sales organization and requires client-facing relationship experience, technical aptitude, and the ability to engage effectively with customers IT, security, compliance and cloud engineering departments.
What You’ll Do:
- Work closely with the clients to understand their business needs, challenges and technical requirements. Regularly reinforce ClearDATA’s value around those needs.
- Communicate our value and differentiation, and build and maintain strong, long-lasting customer relationships.
- Identify and communicate customer concerns that could lead to churn. Implement strategies to mitigate potential churn.
- Proactively engage customers to utilize all ClearDATA products and resources within their paid subscription.
- Become knowledgeable about ClearDATA software and services and effectively communicate value to customers.
- Be comfortable talking about public cloud terminology and architecture basics.
- Communicate technical information effectively to both technical and non-technical stakeholders.
- In conjunction with our Onboarding team, ensure customers have a smooth and efficient onboarding experience.
- Educate and train customers on all products and services offered by ClearDATA including new features and developments.
- Advocate for customer needs internally, providing valuable insights to inform company product development and improvement efforts.
- Partner with customers to troubleshoot issues and to identify solutions.
- Collaborate with cross-functional teams within ClearDATA to effectively respond to customer issues and inquiries.
- Regularly disseminate updates to customers about changes in their cloud accounts and subscriptions.
- In partnership with Account Team, devise and execute a Customer Account Plan that includes specific CSMs responsibilities to reinforce value.
- Serve as a ClearDATA expert to customers - offer guidance on best practices, tips for optimizing usage, and directing technical issues to the appropriate internal ClearDATA teams for resolution.
- Be available to travel ~10% of time.
What You’ll Need:
- Prior experience in a similar, customer-facing role where you are responsible for a portfolio of customers, preferably within the healthcare IT or cloud IT industry.
- Strong technical aptitude to understand how technology products and solutions can effectively address and solve business problems.
- Knowledge of Salesforce CRM software and Microsoft Office preferred.
- Excellent communication, interpersonal, problem-solving, and negotiation skills.
- Strong time management and organizational skills. Ability to plan and prioritize important tasks and work with accuracy and attention to detail.
- Positive and energetic phone skills, excellent listening skills, strong written communication, and oral presentation skills.
- Possesses a competitive attitude and strong work ethic and thrives in a fast-paced, high-growth, and matrixed organizational environment.
- Proactive in driving results and fully accountable for your customer portfolio.
- Bachelor’s Degree or equivalent experience.
What Will Make You Stand Out:
- Ability to articulate the benefits of cloud and digital transformation in healthcare.
- Experience in Public Cloud Healthcare (AWS, Microsoft Azure, or Google Cloud Platform) Hosting Solutions.
- Experience in technology and SaaS sales.
- Experience in Cyber Security and/or Managed Services.
Why You’ll Like Working Here:
- A dynamic company that rewards high-performers.
- Collaborative team environment that values multiple perspectives and fresh thinking.
- Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
- Work from home
- Medical, Dental, Vision, HSA, Life, and 401K
- Unlimited Vacation
- Stock options
ClearDATA is an EEO/AA employer M/F
