Assistant Community Manager

Position Responsibilities:

• Provides administrative support and other tasks as directed by General Manager.
• Partners with AAM Management Team to ensure compliance with State and Federal Association Management Laws.
• Develops working relationship with community board members and various committees.
• Liaison between the Board of Directors, Homeowners, Residents, Property Managers, Realtors, Lenders, Security Personnel, and contracted vendors.
• Manages Certificates of Insurance for vendors.
• Schedules amenity reservations in Building Link.
• Manages Resident data in Building Link.
• Assists with community inspections of common areas according to AAM's Management contract.
• Communicates with homeowners concerning compliance with CC&R's including monitoring the pool facilities to enforce the pool rules.
• Oversees the design review guidelines process.
• Assists in reviewing bid proposals with General Manager and provide excel spreadsheet summary
• Maintains accurate and current association records, calendars and website.
• Designs Newsletters, brochures, handouts, etc. for community and Social Committee events.
• Maintains strict adherence to community and company deadlines.
• Updates community disclosure packages, prepare Orientation binders and provides Orientations with new Homeowners.
• Update the change of ownership in Building Link and Butterfly.
• Schedule Move-ins / Move Outs, deliveries, and Conference Room reservations.
• Manage Resident packages.
• Maintain paper and toner in the Business Center.
• Certified Meeting Minute Taker for all Open and Executive Board Meetings.
• Answer phone and greet everyone who enters the office.
• Respond to phone calls and emails in a timely manner within 24 hours.
• Visitors must check in at the front desk.  Guests, Vendors, Invitees must be accompanied by the resident.

Knowledge, Skills & Abilities:

• Strong computer software and internet proficiency.
• Excellent interpersonal skills: positive written and verbal communication abilities.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Proven customer service experience, with a strong emphasis on problem resolution.
• Ability to multitask, and prepare and process large amounts of administrative and customer service items while being detail oriented.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting and standing for moderate periods of time.
• Utilizing personal automobile for commuting to and from assigned communities.
• Walking communities to inspect common areas per management contract.