The DFINITY Foundation is seeking an experienced IT Support Lead to oversee IT operations at our San Francisco office and provide support to our onsite and remote US-based employees. In this role, you will be responsible for managing critical IT infrastructure, implementing efficient systems, and ensuring seamless technology operations across the organization. This is a hybrid-onsite position, based out of our soon-to-be-opened office in the heart of San Francisco.
Key Responsibilities:
Infrastructure Management
- Oversee and maintain Meraki WiFi systems, ensuring optimal network performance and coverage
- Manage Mobile Device Management (MDM) solutions for company devices
- Administer Identity Provider (IDP) systems, particularly Okta and Kanji, maintaining user access and security
- Maintain and optimize asset inventory systems for hardware and software tracking
Employee Support
- Lead IT support operations for the San Francisco office and remote employees
- Collaborate with HR to facilitate smooth onboarding and offboarding processes
- Provide technical training and documentation for employees
- Respond to and resolve IT support tickets effectively
Process Improvement
- Identify opportunities for process optimization and automation
- Develop and implement IT policies and procedures
- Create and maintain technical documentation
- Establish metrics and reporting for IT operations
Cross-functional Collaboration
- Work closely with the Security team to maintain and enhance security protocols
- Collaborate with the Zurich IT team to ensure consistent global IT operations
- Partner with various departments to understand and meet their technology needs
- Participate in global IT initiatives and projects
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of IT support experience, including 2+ years in a leadership role
- Strong experience with network infrastructure, particularly Meraki systems
- Proven expertise in MDM solutions and identity management systems (Okta)
- Experience supporting both office-based and remote employees
- Strong project management and process improvement skills
- Advanced proficiency with macOS and Linux operating systems, including system administration and troubleshooting
Preferred Qualifications
- Experience with blockchain technology or Web3 companies
- ITIL certification
- Experience with asset management systems
- Knowledge of compliance requirements and security best practices
- International team collaboration experience
Skills & Attributes
- Excellent problem-solving and analytical skills
- Strong leadership and team collaboration abilities
- Exceptional communication skills, both written and verbal
- Ability to manage multiple priorities in a fast-paced environment
- Customer-service oriented mindset
- Self-motivated with strong initiative
Base Salary Range: $135,000 - $185,000/yrThis position can be considered across multiple levels. Total compensation at DFINITY consists of base salary + generous bonus and is determined based on multiple factors including job leveling, areas of expertise, educational background, geographic location and overall experience. In addition to the cash components of our offers, we have generous benefits including top tier medical, dental, and vision insurance; disability insurance; life insurance; 401(k); flexible PTO policy in addition to paid holidays.
About DFINITY and the Internet Computer:
DFINITY is a leading contributor to the Internet Computer Protocol (ICP), with a mission to bring the world's compute onto the secure ICP network. Built on its unique third-generation blockchain technology, ICP enables the development and operation of a new generation of unstoppable, tamper-proof, fully decentralized web applications. Its powerful technology can run entire AI models within smart contracts, representing a major advancement for secure AI. Through seamless integration with Bitcoin, Ethereum, and other networks, ICP facilitates multi-chain operations for digital assets and web3.Join our team of over 250 talented individuals, including world-renowned cryptographers, distributed systems engineers, programming language experts, and industry leaders, who are shaping the future of the internet and web3.DFINITY was founded in 2016 by entrepreneur and crypto theoretician, Dominic Williams.All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
