The Work We’re Doing:
Truv is a leading platform for income and employment data, driving use cases such as income and employment verification, direct deposit switching, paycheck-linked loans, and more. Our infrastructure connects financial institutions to over 160M working Americans.
The Community We’re Creating:
We’re an experienced team of thinkers, innovators, and entrepreneurs solving some big problems. And we’re looking for bold leaders to join us. Our remote-first distributed team hails from Bay Area, Miami, Toronto and London. We believe in creating a community where everyone belongs and thrives, regardless of location. So, if you’re excited about using cutting-edge technology and working alongside colleagues who’ve built groundbreaking products at Apple, Uber, Facebook, Carta, Venmo, Telegram, and Plaid—hop on.
What You'll Do
- Monitor and review key metrics to ensure operational performance aligns with company goals and identify any anomalies or trends requiring attention.
- Perform root cause analysis on data discrepancies or performance issues and work with the team to resolve them effectively.
- Collaborate with cross-functional teams to triage, test, and QA fixes, ensuring that solutions meet quality standards and address underlying issues.
- Engage in the continuous improvement of team processes by identifying gaps through data-driven insights and suggesting actionable improvements.
- Document findings, process changes, and QA methodologies to support team development and streamline onboarding for new hires.
What Would Set You Up for Success
- Analytical mindset: You excel at interpreting data to identify areas of concern and opportunities for improvement.
- Problem-solver: You are proactive in investigating issues and working collaboratively to implement effective solutions.
- Detail-oriented: You prioritize accuracy when reviewing metrics or testing fixes, ensuring high-quality outcomes.
- Team player: You thrive in a collaborative environment where shared goals guide decision-making.
Preferred Skills
- Experience with monitoring tools and platforms for tracking key performance indicators (e.g., dashboards, SQL queries, or tools like Tableau).
- Familiarity with QA processes, including testing workflows and validating fixes.
- Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
- Ability to take initiative and work independently while also contributing effectively as part of a team.
Some Bonus Points
- Experience in SaaS, FinTech, banking, or lending industries.
- Familiarity with data visualization tools or techniques to effectively communicate insights.
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