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Sr. Technical Account Manager - Strategic - Central

AxoniusUnited StatesRemote

Location: Central US (Austin, TX, Dallas, TX, and Houston, TX - Preferable) 


As part of our rapid growth we are looking for a Strategic

Sr.


Technical Account Manager to join our team! As a Technical Account Manager, you will be our customer’s main point of contact in growing their use of the product, helping them find new use cases and their liaison with support and engineering. Ultimately, you would be responsible for making sure they are a satisfied and happy Axonius customer. 

Responsibilities


  • Train customers on how to use the product. 
  • Confidently demonstrate all new features as they are added.
  • Build customer relationships and ensure the relationships remain a positive experience.
  • Proactively engage with customers to find additional use cases for their environment.
  • Conduct regular meetings and QBRs with both the technical and executive customer teams.
  • Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner. 
  • Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer.

Requirements:

  • At least 4 years industry experience in a customer facing role within software and/or technology
  • Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)
  • Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
  • Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management
  • Strong verbal and written communication skills
  • Capable of presenting technical information to technical and non-technical audiences
  • Self driven problem solver who thrives in a fast paced environment
  • Provide a customer focused approach and a strong sense of ownership over customer results
  • Basic understanding of Python
  • Demonstrate critical thinking skills

Advantages: 


  • Experience building and delivering a technical partner enablement program
  • Familiarity with API’s and their practical application in a real world environment
  • Intermediate knowledge of coding in Python, Bash, Batch, and/or Powershell
  • Understanding of data sets and how to effectively extract useful information

#LI-REMOTE #LI-MS1Axonius is committed to fair and equitable compensation packages. A candidate’s salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus.Annual Salary Range (does not include bonus or equity)$145,000—$160,000 USD

A little more about Axonius: 


Axonius gives customers the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and informing business-level strategy. With solutions for both cyber asset attack surface management (CAASM) and SaaS management, Axonius is deployed in minutes and integrates with hundreds of data sources to provide a comprehensive asset inventory, uncover gaps, and automatically validate and enforce policies. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius covers millions of assets, including devices and cloud assets, user accounts, and SaaS applications, for customers around the world.Headquartered in New York, New York, Axonius employs over 600 people worldwide.

Axonius is named to the 2024 Forbes Cloud 100and was named toDun’s Best Start Up Companies to Work for Over 100 Employees. Axonius is recognized with the Great Place to Work Certification™ and for two years in a row, Axonius was ranked Deloitte Technology Fast 500 list. Axonius has been cited as the fastest growing cybersecurity company in history by revenue.At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.

By submitting your application to us, you acknowledge that your personal data will be processed in accordance with our Global Job Candidate Privacy Notice.


Life at Axonius

Axonius is the cybersecurity asset management platform that gives organizations a comprehensive asset inventory, uncovers security solution coverage gaps, and automatically validates and enforces security policies. By seamlessly integrating with hundreds of security and management solutions, Axonius is deployed in minutes, improving cyber hygiene immediately. Covering millions of devices at customers like the New York Times, Schneider Electric, Landmark Health, AppsFlyer, and many more, Axonius was named the Most Innovative Startup of 2019 at the prestigious RSAC Innovation Sandbox and was named to the CNBC Upstart 100 list and Forbes 20 Rising Stars. For more, visit Axonius.com.
Thrive Here & What We Value1. Focus on Career Growth, Work-Life Balance, and Inclusivity2. RemoteWork Culture with Great People and Equal Employment Opportunity3. FastestGrowing Cybersecurity Company in History, Supportive Diverse Workplace4. Recognition through Awards and Certifications, Commitment to Employee Wellbeing5. Flexible Working Environment, Psychological Support Services, English Lessons for Global Communication

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