Associate Product Manager

AiseraOnsite

Aisera, Inc. in Palo Alto, CA is seeking Associate Product Manager(s) to oversee product development or monitor trends that indicate the need for new products and services.

Job responsibilities and duties include:

Write product specifications for the engineering and data science teams.
Collect feedback from customers and prospects to create a unified product backlog.
Analyze the IT Operations, Cloud Operations, and Service Operations market to help clarify the company’s competitive position.
Establish shared vision across the company by building consensus on priorities leading to product execution.
Deliver product roadmaps for area of responsibility.
Enable Customer Success teams with go-lives and continuous improvement.
Work with marketing team on GTM product assets.
Support sales and pre-sales in Sales cycles and closing deals.

This position does not supervise any personnel or participate in any management decisions, nor does this position plan, direct or coordinate the activities of any personnel.

Minimum requirements:

Bachelor’s degree or higher in Business Administration, Global Finance, Computer Science, or any STEM (Science, Technology, Engineering or Mathematics) field of study and 1-year of experience in the job offered or in any related position(s) involving product management.

Qualified applicants must also have demonstrable proficiency, skill, experience, and knowledge with the following:

Develop/launch products in one or more technologies: Artificial Intelligence (AI), Cloud, SaaS, RPA Enterprise Applications, Internal Help Desk

Functional domains: Product Management, Engineering, UX/UI, Customer Support, Pre-Sales, Sales.

No Travel. No Telecommuting.

Additional Information:

Job Site: 1121 San Antonio Road, Ste. C202, Palo Alto, CA 94303
Salary: $133,682/year
Send resumes to https://aisera.com/careers
EOE/ Must be legally authorized to work in the United States without sponsorship

#LI-DNI

At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.Bay Area, CA$133,682 - $133,682USD

Life at Aisera

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce. Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor 2019; Red Herring Top 100 Global Innovator; 2019 CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research 2019 Hot Vendor; TiE50 2019 Startup Award; and Silicon Review 50 Most Admired Companies for 2019.

Thrive Here & What We Value- Dynamic and fast-paced work environment- High degree of empathy for customers and colleagues- Flexible work arrangements (PTO)- Comprehensive benefits package (medical, dental, vision, 401(k), employment assistance program)- Uncapped commissions with a 50/50 split OTE ($300k)- Emphasis on innovation and growth opportunities- Diverse team with wide range of backgrounds and experiences- Focus on customer satisfaction and empathy- Commitment to equal employment opportunities- Recognition as a leader in the industry

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