Job Summary:
The Director of Information Technology will manage and direct Berkshire Grey's information technology (IT) operations, ensuring the department provides efficient and effective technical support service in order to support all employees and contractors operating at their best. Qualifications/Skills:
- Ten (10+) years of experience in hands-on corporate IT leadership
- Familiar with implementation of contemporary security principles
- Collaborate with Engineering teams ensuring high customer satisfaction
- Define and implement end-to-end IT systems and helpdesk strategy, overseeing a staff of five or more.
- Ability to manage and prioritize tasks and projects
Job Responsibilities:
- Security operations - oversight of security team and the 3rd party managed security operations center
- IT automation - guide and manage automation of onboarding and offboarding tasks as well as company-managed software installation; potential to improve automation for user & department access requests
- Cloud platforms - oversee and manage budget, spend, and security of multiple cloud platforms including AWS, GCP and Azure, with the focus on AWS and Microsoft licensing.
- Oversees IT operations.
- Leads team of IT staff.
- Designs and implements IT strategies and infrastructure.
- Identifies and eliminates security risks.
- Analyzes business requirements for IT needs and systems.
- Works to increase user satisfaction.
- Evaluates IT operations with regard to established goals.
- Communicates within IT team and across departments as needed.
- Assesses need for new equipment and software.
- Prepares progress and budget reports for upper management.
- Hires new members of IT staff.
- Builds and maintains relationships with outside vendors.
- Manages company help desk.
- Contributes to team effort by accomplishing related results as needed.
Education, Experience, and Licensing Requirements:
- Bachelor’s degree in information technology, information systems, computer science or related field (graduate degree a plus)
- Eight years’ or more experience working in IT operations
- Minimum three years’ experience overseeing IT teams and projects
- Certifications and continuing education preferred
9310-2402BM
