Customer Support Representative

OwnerMexicoRemote

👋 About

Owner.comOwner is the all-in-one platform that restaurants use to succeed online. Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations. You can think of it as Shopify meets HubSpot, but specifically for restaurants. Learn more about the problems we are solving for our customers here. 🌎 Our visionWe’re starting by helping independent restaurants succeed online.But it’s not just restaurants that need our help.

All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.So, once we nail the solution for restaurants – we’ll scale it into every other local business type.In the future we envision, we’ll build the technology that tens of millions of local business owners need to succeed in the digital age.🚀 Our tractionIn just over 3 years we've generated tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders.More importantly, we’ve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.⭐ Our teamOur team grew from 90 people to over 150 people in 2024.

We’ve got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, Procore and ServiceTitan. We’ll be scaling even faster in 2025 to keep pace with our customer growth.How we work: Owner is a remote-first, global company with a home base in San Francisco. For some of our creative teams we prioritize in-person collaboration at our SF HQ. The rest of our employees are distributed throughout the world.🫵

Why we’re looking for you

As a Customer Support Representative you will be the first to help when a restaurant owner has a question or is facing a problem. Strong communication skills are a must to provide great solutions and an overall white-glove experience for our valued customers.We are specifically looking for a team member who is fluent in both Spanish and English and can provide precise and detailed support in both languages.This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound calls, emails, and chats from our customers and their guests.

This gives you a unique opportunity to perfect your time management and client-facing skills.Your success will be measured by your ability to consistently provide amazing support that makes restaurant owners say "wow" every time they contact us.This is a fully remote role that can be based anywhere in Mexico, with a preference for candidates located near Mexico City (CDMX).This is a full-time role with an evening shift, requiring availability between 11am and 8pm PST, and includes working weekends.

💻 The impact you will have

Respond quickly and accurately to a high volume of inbound phone calls, and some chats and emails from our customers and their guests.
Maintain a customer satisfaction level over 90%
Use Salesforce to log all activities and interactions with our customers
Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers

✅ Minimum requirements

Customer-facing support experience, preferably at a software company.
Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages.
A designated work from home area, with high-speed internet connection and free from interruptions and background noise.
Experiencing working in a fast-paced environment.
Experience with a telephony system such as Talkdesk or RingDNA
Past experience with restaurants is a huge plus!

🏆 Pay and benefits

The estimated yearly compensation for this role is the local equivalent to $20,000 USD.
Other benefits include comprehensive health coverage, work from anywhere, unlimited PTO - plus extra fun perks!

🚩 Notice - Employment ScamsPlease note that any communication from our hiring team regarding job opportunities will only be made by an Owner employee with an @owner.com email address.We will never ask you to provide personal or financial information, including but not limited to: your social security number, credit card numbers, passport information and other related banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.Apply for this job

Life at Owner