Assistant Fitness Manager

Salary Range:

Benefits:

Location:

Work Hours:

Reports to:

What You’re Responsible For:

• Maintain a Pristine Facility: Keep the fitness center and locker rooms clean, organized, and fully operational to ensure a seamless member experience, performing checks throughout the fitness floor and locker rooms regularly during each shift. Regularly restock locker room supplies and maintain the cleanliness of the spaces to uphold high standards of hygiene.
• Provide Outstanding Customer Service: Greet all members enthusiastically, ensuring they feel welcomed as they enter the facility. Create a fun and engaging atmosphere that encourages tenant participation and enhances their overall experience. Guide members through the enrollment process using the Lulafit app. Ensure infused water, diffuser and eucalyptus towels are always full, and up to lulafit’s standards.
• Support Membership Revenue Goals: Lead prospective member tours, highlighting everything that makes the space special and unique. Assist in quarterly building events with your team to meet new prospective members and follow up with them. Work with your team to reach 1,850 members by the end of 2025.
• Fitness Center Services: Maintain a book of business of 1:1 clients and small group sessions of 20-25 sessions per week. Establish a consistent schedule with training clients to increase the chances of accountability and repeat business. Convert complimentary training sessions to personal training package purchases and promote personal training, locker + laundry, and private class offerings by regularly engaging with members. Lead at least 4 group fitness classes weekly.
• Member Satisfaction and Engagement: Prioritize tenant satisfaction by actively engaging with tenants to understand their needs and preferences. Implement innovative strategies and programs to enhance their experience, fostering a vibrant and connected community that drives long-term loyalty and satisfaction.
• Building Team Collaboration: Work collaboratively with the building maintenance and operations teams to ensure the facility is well-maintained.

Who You Are - Baseline Requirements:

• You have 1+ years experience in a fitness center environment. You may have worked as an instructor of a boutique studio or a personal trainer at a commercial gym.
• Even better if your experience has touched the corporate fitness or wellness sector.
• You must have a valid Personal Training certification from a nationally recognized organization.
• You must be comfortable teaching multiple formats of group fitness classes to groups of all sizes.
• You are proficient with both the Google suite (what lulafit uses) and Microsoft Office (what our clients use).  Don’t worry, you don’t need to be great at PowerPoint nor super savvy with Excel.

Who You Are - Key Competencies:

• Obsessively customer-centric.  In previous roles, you have exceeded what customers expected of you, you have an innate hospitality mindset and are happiest when you are serving others.
• A hyper-organized ball juggler.  You stay extremely organized and are constantly reprioritizing your own work because it’s what makes you most effective.  Everyone refers to you as a stellar multi-tasker.
• A stellar communicator.  You are known for clearly communicating your points - whether in email or verbally.  In this role you’ll be engaging with different levels of stakeholders (office managers to C-Suite).
• Creative and innovative mindset. You are an authentically curious person. You consistently envision new possibilities and generate ideas beyond conventional boundaries. You have an inclination to tackle challenges with original approaches, seeking unique ways to address issues and improve existing methods.
• Technologically savvy: You have worked within many different technological environments and you are quick to learn new platforms. You approach technology with a curious mind and strive to use any and all tech efficiently and effectively.
• A reliable team player. Your past managers would refer to you as dependable and collaborative. You thrive working as part of a small team (in this case, you’ll have three other colleagues on-site) and understand how your daily tasks contribute to the success of the entire operation. You come to work each day ready to “pick up an oar” and do what’s needed for your team to be successful.