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Customer Experience & Loyalty Intern

Boll & BranchSummit, New Jersey, United StatesRemote, Onsite

Boll & Branch is looking for our 2025 Summer Interns!


As the Customer Experience & Loyalty Intern, you will help the Customer Experience team and the Loyalty team attract new customers and retain existing ones! You will work directly with the CX team, and loyalty team, as well as the different departments in the marketing team.You will report to both our Sr. Manager of Customer Experience and Sr. Manager, Client Engagement & VIP Services.

Responsibilities:


  • Field Customer Inquiries: Respond to customer phone calls and emails on a daily basis, addressing inquiries and resolving issues in a timely manner.
  • Assist with Email Campaigns: Help create, schedule, and send targeted email campaigns to customers using CRM tools, ensuring alignment with marketing strategies.
  • VIP Customer Gifting: Coordinate and send personalized gifts or thank-you notes to VIP customers to enhance customer loyalty and satisfaction.
  • Social Media Engagement: Monitor and respond to customer inquiries and feedback on social media platforms, ensuring a consistent and positive brand presence.
  • Manage Customer Reviews: Assist in monitoring and responding to online reviews, working to resolve negative feedback and turn dissatisfied customers into satisfied ones.
  • Customer Feedback Collection: Help distribute and track customer satisfaction surveys, analyzing feedback to identify opportunities for improving customer relationships.
  • Reporting Support: Assist in generating and analyzing CRM reports to track customer engagement, campaign performance, and customer satisfaction metrics.

Requirements:


  • Will need to submit a Cover Letter explaining your interest in pursuing a career in Customer Success, Customer Retention, or Marketing.
  • Must be a rising Junior or Senior in an undergraduate program.
  • Demonstrates an eagerness to learn and continuously improve skills and knowledge within their field of study.
  • Maintains a positive, solution-focused attitude, especially when faced with unexpected challenges and setbacks.
  • Excellent verbal and written communication skills with strong interpersonal and organizational skills.
  • Familiarity with Google Suite.
  • Available to work 32-40 hours per week.

We believe our business and our culture are strongest when we work together in person. We also know that it’s helpful to have flexibility to work remotely. Currently we are operating under a hybrid model whereby most teams work in an office a minimum of two days per week (Tuesdays/Thursdays) and may be provided flexibility to work from home on other days. The primary location for this role is Summit, NJ. We believe our business and our culture are strongest when we work together in person. Interns are required to be in the office on Tuesdays and Thursdays and will be paid an hourly wage of $16.00 as a part-time seasonal employee.The above is a comprehensive, but not exhaustive, description of requirements and expectations that may evolve over time based on business needs.

You must be able to complete all physical requirements of the job with or without a reasonable accommodation.

About Boll & Branch:


At Boll & Branch, we don’t make bedding like everyone else. We make it better.In 2014, our founders, Scott and Missy Tannen, challenged every conventional standard in the textile industry, creating a new supply chain that prioritized thread quality, not thread count. By investing exclusively in 100% organic raw materials from the start, we became the first bedding company ever to be Fair Trade Certified. Today, we keep five commitments at the heart of everything we do. We are:

  • Cultivators of the Highest Quality Threads
  • Pioneers in 100% Organic Cotton
  • Free from Toxins at Every Step
  • 100% Traceable from Farm to Finish
  • Committed to Fair and Ethical Treatment for All

Boll & Branch has over 150 employees, and we are headquartered in Summit, NJ, with a second office in New York, NY and a dedicated Photo Studio in New Providence, NJ. In 2019, to propel our growth, we raised $100M from L Catterton, a leading consumer goods private equity fund. We are also progressively expanding our retail and wholesale footprint. While the heart of our business lies in the direct-to-consumer online model, we also have several retail stores around the country as well as partnerships with Bloomingdale's and Nordstrom.Boll & Branch LLC is an equal opportunity employer.

Life at Boll & Branch

Better products begin with better ethics. Boll & Branch was founded in 2014 to offer consumers industry-leading luxury bedding and goods from the ground up. As the textile industry is wrought with unfair and inhumane practices (including unethical treatment of labor workers, dangerous toxins and unsafe factories, to name a few), we set out to right those wrongs and implement ethical practices across our entire supply chain. We directly source the world's finest organic cotton to create better-end products, all while remaining rooted in fairness from farmer to factory worker, making it a win-win for every stakeholder. We don't do what's easiest. We do what's right. When we saw the impact our sheets could have on the lives of the people who make them, we knew we wanted to make more products. We have since expanded our offering from solely sheets to duvets and shams, towels, knit blankets, seasonal knit scarves and baby sheets and blankets. Each is made to exacting standards of quality, softness and durability. And each is made with respect for the human and environmental resources that make it possible. Considered sourcing, from the ground up. Boll & Branch is the only home brand with complete transparency and traceability in its supply chain. We know exactly where each product is manufactured and the farm that the cotton grew on, down to the parcel of land and the name of the farmer. The people who grow and make Boll & Branch products aren't an abstraction. They're human beings just like us, and from the organic farmers we partner with to the people who weave, dye and finish the cotton, we treat them accordingly. We have personal relationships with our partners and take real care to treat everyone with the fairness and respect that they're due. So far, Boll & Branch has improved the lives of tens of thousands people at our partner farms and production facilities in India. And every purchase made on this site helps to drive that number higher.
Thrive Here & What We Value- Commitment to Quality and Sustainability- Fair Trade Certification- Ethical Treatment for All- Progressive Expansion of Retail and Wholesale Footprint- Equal Opportunity Employer- Pioneers in 100% Organic Cotton- Free from Toxins at Every Step- Work Flexibility (Remote & In-Person)- Headquartered in Summit, NJ with NYC Office and New Providence Studio
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