Printfly Corporation is one of the leading custom apparel companies in the nation. The company strives to create a fun, innovative and creative environment with an obsessive focus on technology, craft, and people. We are an eCommerce tech and apparel company making shirt happen in a rush for our customers.
Ecommerce Order Processor - Quality Guarantee Team
The Ecommerce Order Processor roll is a HIGH VOLUME position responsible for accurately reviewing, processing, and adjusting customer online orders as well as building customer resolution orders that need to be reprocessed and printed. Candidates with excellent computer proficiency and who have gaming experience, data entry, and other related skills excel in this position
Responsibilities (QGT):
- Processes customer orders submitted through our online design studio and review each purchase for accuracy and completeness.
- Ensures proper print methods are chosen and stock purchases are made for custom printed and embroidered apparel.
- Provides timely customer follow-ups for online orders requiring updates.
- Acts as a point of contact for internal departments to assist in resolving any quality or processing concerns for online orders.
Minimum Qualifications:
- Typing Speed 60+ WPM (https://10fastfingers.com/typing-test/english)
- Prefers NOT to interact with customers, and likes task oriented responsibilities
- Previous eCommerce order processing experience a plus
- Previous experience with Salesforce CRM is preferred but not required
- High attention to detail, organization, and multi-tasking skills
- Must be a self-starter with good time management skills
- Ability to work within a fast-paced team environment
- Must have a positive, can-do attitude
- Previous experience with custom manufacturing is preferred, but not required
Essential Mental Requirements:
- Work in a constant state of alertness and safe manner.
- Ability to perform tasks involving high levels of cognitive function and judgment.
- Ability to take prompt and appropriate response to social or operating conditions.
- Ability to accurately gauge lengths of time and distance.
- Ability to quickly store and recall instructions in one’s short term memory.
- Ability to concentrate.
Physical Requirements:
- Sedentary work that primarily involves sitting/standing or otherwise remaining in a stationary position, for prolonged periods.
- Verbally communicating with others to exchange information.
- Repeating motions that may include the wrists, hands and/or fingers such as typing or navigating software using electronic devices and other hardware.
- Visually assessing the accuracy, neatness and thoroughness of the work assigned.
