Localisation: Barcelona, Spain
Duration: 6 monthsCompensation: 800€/month
About Us:
Heetch is the only ride-hailing app aiming to make mobility more positive. We are committed to a fairer mobility with the lowest commission on the market. We offer a professional, high-quality service everywhere we operate and embody a joyful, optimistic and culturally relevant vision. We truly believe that no-one should be left behind and maintain a balance between inclusive prices for passengers and sufficient revenues for drivers.Launched in 2013 , today, we operate in France, Belgium, Algeria, Angola, Senegal, Ivory Coast and Mali.
Come join our ambitious team, committed to changing the market for good!The company has offices in each country where it operates. Additionally, it has 2 “global hubs” in Algeria (Algiers) and Spain (Barcelona), where global teams are based to support all Heetch markets (Finance, People, Business Analysis, Growth, Product, etc.)
What Will You Do:
As part of the CRM team, you will work to create, implement and optimise the customer communications across all channels, with the aim of improving passenger and driver loyalty and retention. You'll be joining a CRM team focused on creating, testing and developing the best possible multi-channel CRM strategy for both passengers and drivers. You will report directly to the CRM Manager for France and Belgium, and your missions will be very diverse :Campaign Management: Plan and execute campaigns using Braze across email, push notifications, and in-app messages.Performance Analysis: Monitor campaign metrics for adhoc and lifecycles, perform A/B testing when necessary, and utilise data insights to consistently optimise performance across all channels.Planning: Maintain an up-to-date CRM calendar to avoid any kind of conflicts.Cross-Functional Collaboration: Work closely with global and local teams from product, marketing, and operations to ensure alignment of new and ongoing campaigns with company goals and guidelines.Project Management: Manage and prioritise multiple campaigns, ensuring timely, effective, and seamless execution.
What Qualifications Do You Need?
- You are a student at an Engineering School, Business School, or equivalent University level and looking for a 6-month internship- Strong native written and oral french skills (Key requirement)- An intermediate level of English is required (level B-1 at least)- A first experience in CRM is a plus- Data driven: can both analyse a marketing funnel to size different growth opportunities, build tests to measure impact and synthesise complex results into actionable recommendations- You are comfortable with GSheet/Excel and aren't afraid to use data visualisation tools like Looker/PowerBI🌈Convaincus que tout un chacun a la capacité de collaborer au sein de notre entreprise, nous accordons une importance primordiale à la diversité et l'égalité des chances face à l'emploi.🌍 Nous nous efforçons de garantir un environnement de travail sûr et inclusif.
Nos engagements visent à construire une équipe composée de backgrounds différents, aux compétences variées et venant d'horizons différents. Heetch SAS is collecting your personal data (identity, contact details, academic background, professional experience and optionally a covering letter) for the processing of your application to our job offer, based on your consent.Your personal data will only be accessible to our hiring team, our co-founders, and the manager of the position you are applying to.
In addition, data are stored by our processor in order to use its applications tracking system. Your data may be stored outside of the EU/EEA but are protected by appropriated safeguards.Your data are stored for a maximum duration of two years. If we do not reply to your application, you allow us to store your data during this term in order to potentially contact you for another position within our company or affiliates and subsidiaries.You have a right to access to your data, to rectify them, under some conditions to erase them, and to limit the processing.
Also, you have a right of portability on your data. In addition, you may revoke your consent and we shall stop processing your data. Eventually, you have a right to define directives about the fate of your data if your death should occur.For more information about your rights, please see our privacy policy.Apply for this job
