UE provides liability insurance and risk management services to K-12 schools, colleges, and universities nationwide. UE is owned by a large and diverse membership. With over 37 years serving education, we bring deep expertise to our members and focus on delivering an experience that leaves them feeling confident that we understand their needs and offer insights and solutions suited for their unique challenges. These sentiments are echoed in our culture, where we believe that building on and embracing our unique differences and perspectives enables us to better serve our members and fulfill UE’s mission.
Are you passionate about supporting educational institutions and their success? Join United Educators (UE), where your expertise in claim processing will directly contribute to the safety and stability of schools and universities across the nation. UE’s claims department fosters a supportive and dynamic work environment that values your skills and perspectives.Overview:Under general supervision, the Resolutions (Claims) Technical Specialist provides claim processing support throughout the claim lifecycle for the department.
This position will handle all aspects of initial claim receipt, verification and setup to ensure accurate claim categorization and assignment. In addition, the Specialist will proactively advance claim financials through management of legal and vendor invoice workflow and assist in timely claim resolution practices through claim pending analysis and settlement processing support.Responsibilities:
- Perform new claim setup by analyzing information reported from members and capturing all required information in claim systems including validating information necessary for litigated claims, counsel assignments and invoice processing.
- Create and distribute routine claim correspondence to members, law firms and other third parties.
- Generate and analyze reports of new claims to ensure compliance with department guidelines.
- Establish and maintain all vendor information necessary for timely and accurate invoicing and payment processing.
- Document all outside vendor retentions including details of the terms of engagement, need for a budget, expected billing practices and agreed rates.
Requirements:
- Bachelor's degree or Paralegal certificate with 1-3 years experience including claim handling, litigation, law firm billing or similar experience; or 4-6 years of relevant experience
- Understanding of business financial workflow including invoice and payment processing
- Strong customer service, communication and active listening skills
- Very high facility with technology and productivity software applications (e.g. Microsoft Word, Excel, etc., Salesforce, SharePoint)
- Demonstrated ability to read and interpret basic to moderately complex documents such as insurance policies, court documents etc
- Strong analytical and problem-solving skills
- Comfort with gathering, evaluating and reporting on business data and metrics
- High attention to detail and interest in process efficiency
- Ability to prioritize and manage multiple projects and responsibilities
- Ability to work independently as well within a team
Benefits:
- Health Insurance — We offer subsidized plan options with an optional pre-tax Health Savings Account (HSA), including an annual employer contribution and investment options. The plans offer a prescription benefit and telehealth.
- Dental Insurance — Two plan levels are available, depending on needs.
- Vision Insurance —We offer in- and out-of-network options; Lasik discounts are available.
- 401(k) — UE makes a 3% safe harbor non-elective contribution beginning the first of the month after date of hire; these funds are vested immediately. After one year of service, employees receive a 7% profit sharing non-elective contribution, as well as become eligible for a matched contribution of 25% of the first 5% employee deferral. Employees can make pre-tax contributions or taxed (Roth) salary reductions. Catch-up contributions for employees 50 years old and over. Employer contributions are fully vested three years from eligibility date.
- Life Insurance — UE pays for Basic Life Insurance, and employees have the option to apply for additional Voluntary coverage.
- Short- and Long-Term Disability Insurance — We offer coverage in the event employees are unable to work for a period of time.
- For the first two years of employment, employees accrue PTO at 24 days per year. At the beginning of the third year of service, employees accrue 30 days per year of PTO.
- 11 paid holidays annually including Juneteenth and an employee choice floating holiday
- Bonus eligibility is based on salary earned and performance for the year.
- Hybrid environment - employees are typically in the office 2-3 days per week after the initial training period.
- Support for individual growth through sabbaticals, leadership development, mentoring, and tuition assistance
- Inclusive and supportive culture that embraces diversity and provides opportunities for all to succeed
- Monthly lunches and various social events throughout the year
- Opportunities to join the Social Committee, Employee Resource Groups (ERGs), and Inclusion, Diversity, and Equity Alliance (IDEA)
The below hourly range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.Hourly Range$23—$32 USD
