Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive.
With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies and transforms the creation and sharing of assets, inspiring teams, delighting customers, and elevating businesses. Our 500+ employees, known as ‘Byndies’, together constitute the world’s most extensive pool of digital asset management expertise. We enable more than 1.7M users across more than 3,700 organizations, including Spotify, Puma, Five Guys and Icelandair.Founded in 2013, we have eight offices around the globe, including the Netherlands, USA, Spain, UK, Australia and UAE.
For more information, visit www.bynder.com.
Job description
We are looking for a dedicated Customer Onboarding Manager for our EMEA team to ensure a smooth and seamless onboarding experience for Bynder’s new customers. You will be responsible for implementing all contract deliverables, managing timelines, and setting our customers up for long-term success. You consult on Bynder best practises, do project management, and are the technical point of contact during the entire customer onboarding phase.As Customer Success Onboarding Manager you have a great mix of people skills and technical aptitude.
You are able to translate a customer’s wishes into a strong system setup that the customer can use with maximum satisfaction. You are a professional project manager who can demonstrate Bynder’s value quickly, and you are a strong product consultant who empowers the customer team to become Bynder champions.At Bynder we deliver the best customer onboarding experience in the industry. You fit the role of Customer Success Onboarding Manager well if you are highly customer focused, flexible, and results driven. You can manage multiple projects at once and keep deadlines, you can deal with different types of customers, you have a keen eye for detail, and are able to accurately distinguish between major and minor challenges.
What will you do:
- Manage the timely and complete implementation of the Bynder suite
- Consult and advise the customer on asset bank taxonomy and metadata structures, workflows and use cases, and Bynder business processes
- Identify and act on opportunities to optimize MarCom processes and change management
- Act as the customer’s voice to our Product Team, presenting technical issues and improvement requests
- Be the Bynder use case and technical expert for Sales and Customer Success
What you have:
- You are fluent in English and Dutch or French
- You have relevant professional experience in project management, technical implementation, and/or consultancy; preferably in digital industries.
- You have a Bachelor’s or Master’s level of critical thinking
- You have great organisation skills
- You are comfortable in front of groups
- You are willing to travel to our Amsterdam office at least 2 times a week
- You have the ability to learn on the fly and can manage your own time effectively
- You are an excellent oral and written communicator
- You can explain complex technical concepts in simple terms
Competencies:
Action-oriented: You can act on a minimum amount of information and can push yourself and others to accomplish successes. You are seen as energetic and you enjoy working smartCustomer focus: You act in a customer’s best interest and want to exceed their expectationsDrive for results: You constantly want to get better and are consistently seen as a top performerLearning on the fly: You enjoy new challenges and learn quickly. You are seen as someone who is actively involved in finding solutions and do not need someone to hold your handManaging & Organizing: You set clear goals and track their progress.
You know how to use the right resources to get things done. Managing multiple projects is second nature for youInterpersonal savvy: You like working with all types of people. You are good at diffusing tense situations and handling escalations and are open to give and receive feedback
Why you'll love Bynder!
At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It’s common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends.
What we have:
- Challenging and inspiring work environment
- Flat hierarchy where your voice will be truly heard
- Opportunity to initiate your own projects
- An experienced team is ready to welcome you anytime
- Competitive monthly compensation
- Apple gear
- Daily lunch
- Drinks at the Bynder Bar :-)
- Amazing office in the heart of Amsterdam
Our Commitment:
Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective make Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical and mental ability are valued and respected.
Our commitment is for all Byndies to have the freedom to be their true authentic selves.Just as we are never finished innovating, Bynder’s commitment to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.
