Manage security software to protect company devices and data.
Oversee backup systems to ensure important files are saved and can be restored if neededRoboMarkets was established in 2012 and received a license of a European broker in 2013. RoboMarkets is regulated by the CySEC, license No. 191/13.RoboMarkets is a multi-asset broker offering 7 asset types and more than 12,000 instruments for trading. Our company has grown rapidly in the past years and now provides professional services for institutional and retail clients from Europe. We are looking for an experienced Helpdesk Team Leader to manage and optimize IT support operations across our global workforce.
This role combines team management with hands-on technical support.Key Responsibilities:
- Manage and mentor a team of HelpDesk specialists, ensuring effective task delegation and collaboration.
- Optimize HelpDesk workflows to enhance service quality.
- Provide hands-on IT support for employees and office systems, both local and remote.
- Maintain and update IT equipment inventory, oversee purchases, and manage installations.
- Ensure the security of company devices and data by managing security software.
- Administer and troubleshoot office network infrastructure and basic server functions.
- Collaborate with external vendors to ensure reliable service delivery.
- Support and maintain telephony systems as needed.
- Keep documentation up to date, including policies, network diagrams, and user manuals.
- Oversee workstation backup systems to ensure employees' files are securely stored.
Requirements:
- Proven experience in team management, with the ability to lead and develop a distributed team.
- Strong knowledge of Windows 10/11 and macOS.
- Experience with:
- Office 365 and Google Workspace
- Active Directory
- Networking (OSI, TCP/IP, VLAN, VPN)
- Basic server administration
- Excellent communication and problem-solving skills, with the ability to prioritize tasks effectively.
- Proficiency in English (mandatory); Russian is a plus.
Will be a plus:
- Experience with telephony systems and procurement processes.
- Familiarity with Linux and virtualization systems.
- Knowledge of mobile device management tools like Jamf.
- A degree in IT or a related field.
We offer:
- Attractive monthly salary paid in line with your skills and experience
- A comfortable office in the center of Limassol (Cyprus)
- Medical insurance for our employees and their families
- Access to professional training, conferences, and paid educational courses
- Corporate language courses
- Evening yoga classes in office relaxation space
- Subsidized lunches
- Different corporate events for employees and their children
- Sports events
- Assistance in relocation and visa processing (if necessary)
Data sharing consentBy sending this application I hereby give consent for my personal data included in my application (such as name, contacts, work experience and any other additional information) to be processed by the receiving side(RoboMarkets LTD, Limassol, Αρχ. Μακαρίου ΙΙΙ, 169-171) for purposes of the recruitment process.We kindly inform you that the above consents can be withdrawn at any time by sending an e-mail to hr@robomarkets.com from the e-mail address provided in your application. You have the right to access, correct, modify, update, rectify, request for the transfer or deletion of data, withdrawal of consent or objection.We will continue to hold and process your data for as long as necessary to consider you for employment and for a reasonable period of time as is necessary for document compliance with local laws in the country where the opportunity is located.
