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Operations Manager

RSI SecurityWorldwideRemote

Location: 100% Remote for any qualified permanent resident in the United States
Type: Full-time, Permanent, Direct HirePay: Based on experience, education, geographic location, and market rates.Travel: <25%*** Please ensure you read through the entire job posting and you also understand the work model, expectations, requirements, location, and qualification requirements for this role. ***About Us:RSI Security is a trusted leader in cybersecurity compliance and assessment, dedicated to helping organizations navigate complex security frameworks and safeguard their operations. We are committed to operational excellence, leveraging innovation and expertise to deliver tailored solutions that empower businesses to thrive in a rapidly evolving digital landscape.

Our culture emphasizes collaboration, continuous improvement, and professional growth, offering team members the opportunity to contribute meaningfully to impactful projects in a supportive and forward-thinking environment.Position Summary:The Operations Manager at RSI Security is a pivotal role responsible for overseeing day-to-day operations and driving efficiency across the organization. The ideal candidate will have a strong background in operations, project management, and process improvement, HR, with experience in managing cross-functional teams. Reporting to the CEO, the Operations Manager will ensure operational excellence and support the achievement of company goals.Roles & Responsibilities:

  • Operational Oversight: Manage and optimize daily operations, ensuring alignment with strategic objectives by developing, implementing, and monitoring operational processes to enhance efficiency.
  • HR and Finance Support: Help oversee and support HR and finance processes and workflows
  • Project Management: Oversee the client journey from sales to delivery of services, collaborating with teams to address roadblocks and help facilitate and resolve client escalations 
  • Vendor Management: Oversee the vetting, onboarding, and ongoing management of company vendors
  • Process Improvement: Identify inefficiencies and implement process improvements to streamline workflows. Leverage technology to automate repetitive tasks and integrate tools for better team collaborations.
  • Client and Stakeholder Engagement: Serve as a point of contact for operational escalations, ensuring timely resolution.
  • Compliance and Risk Management: Ensure all federal, state, and local tax compliance requirements are being met and maintained as well as insurance coverage both internally and for RSI’s clients
  • Qualifications:

    • Bachelor’s degree in Business Administration, Operations Management, or a related field.
    • 5+ years of experience in operations management in B2B, preferably within cybersecurity or a similar industry.
    • Knowledge and experience with EOS framework required
    • Proven track record in leading cross-functional teams and managing multiple projects.
    • Experience with compliance frameworks like PCI DSS, ISO 27001, or similar is a plus.
    • Strong understanding of operational workflows and process optimization
    • Excellent project management skills; PMP or similar certification is a plus.
    • Proficiency in using project management tools (e.g., Asana, Mavenlink).
    • Exceptional communication, leadership, and problem-solving skills.
    • Ability to analyze data and present actionable insights.

    Benefits (location-based): 

    • Personal wellness and employee assistance program
    • Employer-paid medical, dental, vision coverage, and life insurance
    • Paid holidays, vacation, and sick time

    Learning & Development:

    • Educational reimbursement program
    • E-learning training courses
    • Company-sponsored leadership and mentoring program

    Financial Wellness:

    • 401K retirement plan with 100% employer match
    • Performance bonus

    Other Perks:

    • Employee referral bonus program
    • Work and life balance
    • Remote work

    As a global employer, we consider numerous factors when determining compensation, including the specific job responsibilities, your geographical location, and your level of experience.Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. RSI Security is proud to be an Equal Opportunity Employer. The Company will consider for employment qualified applicants with arrest and conviction records.Equal Opportunity Employer/Veterans/DisabledFor more information on RSI Security, please visit our website - www.rsisecurity.com or our social media RSI Security LinkedIn.

    On our career site, you will find some of the key steps you can expect to guide you along the way.

    Life at RSI Security

    We Live and Breathe Cybersecurity. RSI Security is a cybersecurity-focused technology company that helps private and public sector organizations in highly regulated industries to effectively manage risk. RSI Security provides cyber engineering, assessment, advisory services as well as technical testing to amp up client's security posture while mitigating business risk. Our team members come from a wide range of backgrounds and specialties. All consultants come from a computer science, engineering, or information systems discipline and many consultants have obtained masters and doctorates. Our team members include published authors, open source developers, industry researchers and conference presenters. For more information, visit rsisecurity.com
    Thrive Here & What We Value- Collaboration is Encouraged but Expected- Build and Maintain Strong Team Camaraderie through Virtual Happy Hours, Daily Morning Meetings, Professional Development Topics- Commitment to Equity, Equal Opportunity, Inclusion, Diversity across Value Chain- Consideration for Qualified Applicants with Arrest and Conviction Records- Benefits: Medical & Vision Insurance, Dental Insurance, Unlimited PTO, 401(k), Tuition Reimbursement, Paid Parental Leave, Additional Location-Based Benefits- Emphasis on Collaboration and Team Camaraderie- Commitment to Equity, Equal Opportunity, Inclusion, Diversity- Unlimited Flex Vacation- Paid Holidays- Paid Parental Leave- 401k at 100% Match- Medical, Dental, and Vision Plans- E-learning Training Courses- Company-Sponsored Leadership & Mentoring Programs- Supportive and Forwardthinking Environment- Opportunity to Contribute Meaningfully to Impactful Projects- Emphasis on Collaboration, Operational Excellence, Innovation- Employee Wellness and Assistance Program- Employer-Paid Medical, Dental, Vision Coverage, Life Insurance- Learning & Development Opportunities- Financial Wellness Benefits (401K Retirement Plan with 100% Match)- Work and Life Balance Remote Work Environment

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