Summary
The Case Manager (CM) III is specific to the Recuperative Care Program (RCP) and is responsible for the leadership and functioning of their assigned caseload serving single women and men who need respite/recuperative attention following an injury, illness, or behavioral health complication while experiencing homelessness. Case Managers III deliver specialized medical case management services and develop professional and empathetic relationships with clients while providing interventions related to housing through Case Management.
Creates plans with clients toward stabilizing health and achieving self-sufficiency. The CM III acts as a stand-in when the Supervisor of Case Management is unavailable and may represent the program and organization both on-site and throughout the community.
Essential Functions
- Creates an individualized care plan that includes coordinated services within the organization’s health clinic, residential, social services, and other resources within and outside the community in order to meet clients’ basic and extended needs.
- Provides individualized, intensive, short-term support to clients referred by health plans, hospitals, or clinics to safely recover from acute illness or injury, which can include assessing, evaluating, crisis intervention, applications for benefits, information, education, advocacy, and other supportive services; coordinates and facilitates client orientation, meetings, and events.
- Coordinates level and type of care with referring health insurance and the RCP team; navigates various health insurance requirements and expectations; communicates actively with health insurances on behalf of clients.
- Assesses clients for employment, social security, and disability insurance eligibility; gathers records, assists with completing applications for benefits, provides referrals to community resources, schedules services/treatment with providers, and monitors progress.
- Completes ongoing risk assessment and case plan updates.
- Participates in weekly Case Conferencing with the RCP team of medical, residential, and case management services staff, and/or client Health Insurance.
- Utilizes a strength-based / trauma-informed approach to services, uses Motivational Interviewing techniques, and CREED to encourage positive change.
- Enters, monitors, and updates client databases regularly and consistently. Updates outside (Clarity) database every 30 days
- Adheres to budgets, follows program goals and evaluations, and maintains policies and procedures.
- Support new hires with training, shadowing, role modeling, and guidance.
- On-time completion of assigned training and policies.
- Performs other duties as assigned.
Qualifications
- Bachelor's Degree in a Social Services field or 4yrs equivalent experience, and two (2) years of experience working with underserved populations in a social service setting; and two (2) years of health care/case management experience; and strong knowledge of health insurances and medical/clinical terminology and care.
- Bilingual (English and Spanish) is a plus.
- Demonstrated basic understanding of principles of Housing First, Trauma Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations and Prevention and Diversion practices, Housing First, social services, case management, eviction prevention, and crisis intervention.
- Basic user of MS Office
- Ability to pass fingerprinting and background checks upon employment.
- Must have a valid California Driver’s License and be able to qualify for insurance coverage.
- Participate in an annual Tuberculosis screening and/or other screenings when necessary
29.61 To 33.15 (USD) Hourly
