Coordinator, Dealerships

Essential Functions and Responsibilities:

Dealership Outreach

• Lead dealership education efforts through in-person visits and coordination of training sessions.
• Support training Outreach Coordinators in dealership engagement.
• Support launching and collecting surveys from dealership engagement activities and programs.
• Identify key accounts and build/maintain relationships with dealerships in assigned territory and nationally.
• Represent CSE and client programs while creating engagement opportunities at all dealership sites and approved dealership community events.
• Coordinate needs for dealership site visits and training, event participation, including negotiating booth location and cost with event organizers, contract management, logistics (transporting collateral to/from event locations, and setting up/tearing down displays), and any other needs that may be required.
• Oversee inventory of all outreach materials, monitor supplies (re-ordering and repairing as needed), and organization of those items (quality assurance).
• Identify key accounts and build/maintain relationships with dealerships in assigned territory and nationally.
• Manage dealer contacts using Salesforce by entering outreach interactions with partners and stakeholders including but not limited to phone calls, emails, and in-person visits.

Partnership Outreach Follow-Up

• Ensure effective follow-up with contacts are made.
• Assist in the creation of email templates to be sent to stakeholders and event attendees whose email addresses were collected.
• Create communications that reinforce key outreach messaging and encourages stakeholders contacts and event attendees to take action.
• Increase website traffic and create extended outreach opportunities through dealership and event follow up communications.
• Address frequently asked questions and partnership issues.
• Track partnership and event outreach metrics (i.e. event attendance, volume of collateral distributed, number of quality conversations completed for internal/external reporting purposes.

Partnership Developments

• Participate in the development of new, regional partnerships that will assist in meeting program goals.
• Primary stakeholders and partners: Dealerships, New Car Dealer Associations, transportation groups.
• Assist in maintaining relationships with dealerships and partners, ensuring they have materials they need to disseminate to their respective audience/customers.
• Perform other related duties as assigned.

Role Specific Responsibilities:

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

• Strong attention to detail and ability to produce high quality work in a fast-paced environment; accuracy and attention to detail is essential.
• Fluent in Office 365; must be proficient in Word, Excel and PowerPoint.
• Self-motivated and an ability to work independently or as part of a team.
• Outstanding interpersonal skills
• Ability to handle multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Flexibility to work overtime as necessary.
• Outgoing and professional attitude that engages and informs through public interaction.
• Excellent customer service skills.

Preferred

• Experience working with CRM systems or Salesforce.
• Experience working with partners and stakeholders as well as conducting community outreach, logistics, and event coordination.
• Knowledge of electric vehicles and environmental incentive programs

Education:

• Bachelor’s degree in business, environmental science or policy, marketing, or a related field, and/or equivalent experience is required.

• 2-3 years of professional office experience.

Licenses, Certificates or Registrations:

• Driver’s license in state of residency.

WORKING CONDITIONS

Work Environment:

• Works in an remote (home) office environment
• May include travel for in-person outreach

Physical Demands:

• Must have manual dexterity sufficient to operate a computer keyboard and other equipment customarily present in an office environment. 46100.00 To 59600.00 (USD) Annually