Description
CLIENT SERVICES TEAM OVERVIEW:
The Client Services team at Unchained has a passion to help our clients by providing exceptional support and service for our suite of bitcoin financial services. From Custody Support and IRA Operations to Lending Operations, Trading Operations and Platform Operations, our frontline team is no stranger to providing white glove service to our clients.Our team has a strong sense of ownership, intrinsic drive, and a desire to learn and grow - and we want to see the same in you! We hold each other to a very high standard and expect that accountability to be mutual.
Vertical growth opportunities within the company are numerous as you become familiar with the Unchained product base and associated bitcoin tooling. Growth opportunities include, but are not limited to, inter-departmental movement (lateral and vertical mobility), Client Relationship Manager (Sales), and beyond.If that sounds like just the thing you’ve been missing in your career up to this point – we look forward to seeing you in the inbox. We'll be in touch if we ever have a good fit!
WHO YOU ARE:
- You have excellent client service skills
- You have strong written and verbal English communication skills
- You have a strong desire to work at a bitcoin-focused, bitcoin-only company
- You have a strong understanding of bitcoin terminology, bitcoin private keys, and multisig as a security model
- You have 2+ years of previous experience in financial services or customer support
- You have computer literacy with the ability to learn and navigate new software
- You are security and privacy-minded
- You are able to make quick decisions autonomously and able to work independently
- You have the ability to manage details and juggle multiple priorities
- You live in the United States
Even Better:
- You have excellent abilities in organization, coordination, and project management
- You are an Unchained client who understands why collaborative custody with Unchained will be the standard in bitcoin custody moving forward
- You have an intimate understanding of bitcoin wallets and multisig
- You have experience using hardware wallets to manage bitcoin private keys
- You have the ability to distill complex processes down into easy-to-understand steps
- You have experience working across cross-functional teams and time zones
- You have a technical background
- You have experience working at a bitcoin firm
WHAT WE OFFER:
- Company paid medical, dental, and vision coverage
- 401k with employer match
- Employee stock options
- Unlimited PTO
- Training & development opportunities
- Remote work flexibility
