Data-Core Systems, Inc. is a provider of information technology, consulting and business process services. We offer breakthrough tech solutions and have worked with companies, hospitals, universities and government organizations. A proven partner with a passion for client satisfaction, we combine technology innovation, business process expertise and a global, collaborative workforce that exemplifies the future of work. For more information about Data-Core Systems, Inc., please visit
https://datacoresystems.com/.Data-Core Systems Inc. is seeking Desktop Support Technician to be a part of our Consulting team. You will participate and effectively contribute to the design, development, and implementation of complex applications, often using new technologies. You will provide technical expertise and systems design for individual initiatives. You will have the opportunity to work with other SME consultants from our existing team.Responsibilities:
- Hardware and Software Installation:
- Install and configure desktops, laptops, and peripherals within 48 hours ofrequest.
- Ensure all installations meet company standards and specifications as describedin the Laptop Delivery and Setup Checklist and associated software Image,100% of the time.
- Incident Resolution:
- Resolve desktop-related incidents and service requests within 24 hours.
- Maintain a first-time fix rate of at least 80%.
- Routine Maintenance:
- Perform routine maintenance and updates on all desktop systems quarterly.
- Ensure compliance with all security patches and updates within seven days ofrelease.
- Daily Walk-through each conference room and make sure it is operating asexpected.
- Daily Walk-through each printer and make sure it is operating as expected.
- User Training and Support:
- Provide end-user training sessions on common desktop applications and toolsmonthly.
- Achieve a 90% satisfaction rate in training feedback surveys.
- Asset Management:
- Maintain accurate inventory of all desktop assets, updating records within24 hours of any change.
- Conduct quarterly audits of desktop assets with 100% accuracy.
- Documentation and Reporting:
- Create and maintain detailed documentation for all desktop support processes and procedures.
- Submit monthly reports on desktop support activities, highlighting key metrics and areas for improvement.
We are an equal opportunity employer.
