Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
Join our team for the opportunity to:
👩🏼💻Work with smart, passionate people every day💪 Get extreme ownership over your work and results🧠 Be treated like the expert you are
About the Team
The Account Management team is part of the Sales Team at Gorgias. The focus of our team is driving growth in Annual Recurring Revenue (ARR) through renewals, cross-selling and upselling to our existing customer base. In this critical and highly cross-functional role, you will be at the forefront of building out our Enterprise motion and your skills will be instrumental in driving revenue.
About the Role
The Enterprise Account Manager (AM) will manage a portfolio of 35-50 accounts, focusing on driving growth and retention. Working closely with the Customer Success Manager (CSM), the AM will identify and capitalize on expansion across multiple products: Automate, Convert, Voice.
What You’ll Do
- Drive Account Growth: Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets.
- Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives.
- Engage with Key Stakeholders: Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy.
- Collaborate with Cross-Functional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively.
- Leverage CRM for Insights: Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies.
- Travel to Strengthen Relationships: Conduct in-person meetings with clients (up to 10 weeks per year) to deepen relationships and gain insights into their evolving needs.
Who You Are
- Experienced Account Manager: 5+ years managing enterprise SaaS accounts ($20M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR.
- Relationship Builder: Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships.
- Data-Driven: Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients.
- Strategic Problem Solver: Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes.
- Excellent Communicator: Strong verbal and written communication skills, capable of translating technical concepts into business value.
- Results-Oriented: Focused on achieving and surpassing growth and retention goals.
- Highly Organized: Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment.
- Technically Savvy: Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies.
- Adaptable and Resilient: Thrives in a startup-like setting, navigating challenges with tact and composure.
Company Benefits & Perks
- 🏖️ 5-week vacation
- 🤕 Paid sick leave (15 days)
- 🌏 6 weeks full remote/year
- 🧸 Paid parental leave (16 weeks)
- 🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)
- 🏥 We provide private health insurance and retirement pension
- 💆🏻♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)
- 📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
- 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!
This role will need to accommodate a hybrid schedule with 2 days in the office in Toronto or New York.!
More cool things to know about Gorgias... 😁
- Raised our Series C-2 for $29M in May 2024
- We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score
- Hear directly from customers why they love Gorgias
- Meet the team and explore other jobs!
- Discover the Gorgias Platform
- Learn about our Compensation Policy
Diversity, Equity, and Inclusion at Gorgias
At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box.
You might bring something unique and valuable that we didn’t even know we needed.If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!Compensation Range: CA$123K - CA$136K
