Description
About Invenco by GVR
Invenco by GVR is a dynamic and innovative force in the world of technology-driven retail solutions. Born from the integration of various groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. We are a global team located in over 20 countries and are proud of our diversity.
Our culture
But it's not just about technology; it's about people. At Invenco by GVR, we are crafting a global tech culture defined by transparency and open communication. We embrace agility, collaboration, and inclusivity within our teams. We look forward, welcoming change as we steer towards the future. At Invenco by GVR, we don't just adapt to change; we drive it, ensuring that our global team remains at the forefront of innovation. Our people are working on new products and tech stacks that make people’s lives easier.
We have a learning environment where we challenge the status quo and encourage a growth-mindset. There is a wide range of opportunities to develop your career across the globe. We understand that life is a balance, and we offer flexibility, a welcoming culture, plus the opportunity to give back to your community.
About the role
The Technical Solution Engineer role involves understanding the business needs and technical requirements of our customers to design solutions using a mix of Invenco, incumbent, and other vendor products. It combines pre-sales, sales engineering, and business analysis, serving as a crucial link between customers and the company's business, development, and technical teams; and acts as a global conduit between CDMs and customers, ensuring timely issue resolution.
Here are some of the key responsibilities of the role.
Customer Management
· Build strong customer relationships, serving as the key link between customers, business development, and technical teams before and during the project life cycle. This may involve some out of hours work which will be compensated accordingly.· Provide pre-sales and technical support, conducting product demos, discussions, and site visits to align solutions with customer needs.· Prepare user friendly business and technical documentation including presentations, proposals, and project updates.
Solution Design
· Collaborate with internal and global teams to develop solutions using Invenco products.· Translate customer and market needs into clear technical solutions and business requirements.· Be a crucial link between customers and the company’s business development and technical delivery teams
Pre-Sales and Sales Engineering
· Provide assistance with Requests for Pricing and Statements of Work.· Work with Business Development team to provide product, business and technical knowledge in support of pre-sales activities.
Project Support and Technical Resolution
· Act as the primary technical point of contact during pilot implementations, ensuring smooth setup and resolving issues promptly.· Provide comprehensive training and documentation to service partners and internal teams, including user manuals and guides.· Monitor and troubleshoot project-related issues during the entire lifecycle· Support mass deployment for Invenco by GVR customers
About your Experience
You’ll have worked in a similar role with experience designing technical solutions. Most importantly, you will love working with customers and be able to collaborate across a range of different teams to get projects delivered.
· 3+ years experience in designing technical solutions · Relevant tertiary qualification in IT or Engineering · Proven experience working in an Agile project team environment· Has worked in a sales engineer or similar position. · Excellent communication skills both written and verbal in English· No restrictions to travel · Desirable: Experience supporting payment systems (ie. Cards / POS payment industry)
Invenco by GVR benefits
Our people are the core of Invenco by GVR and we have a range of benefits which support you as an employee. In Malaysia our key benefits include: · Competitive and performance based pay· Global career opportunities and development· Enhanced leave policy paid parental leave & get your birthday off! · Medical insurance for employee and immediate family members and access to EAP services· Flexibility to balance your work-life in a way that's right for you· Variety of Employee Resource Groups and volunteer days
Interested?
We would love to hear from you – please click the link to the application page and apply today.
