Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Xometry is seeking highly motivated Mechanical Engineers to act as customer-facing Technical Account Managers (TAMs). These TAMs will be embedded within our most strategic accounts, acting as an extension of their engineering teams. This role is a unique blend of customer engagement, technical expertise, and operational execution. TAMs will report into Operations but will work very closely with Sales to drive growth and ensure customer satisfaction.This is a unique opportunity to join a dynamic and growing company at the forefront of digital manufacturing.
If you are a highly motivated Mechanical Engineer with a passion for customer success and a desire to make a real impact this is the role for you.
Responsibilities:
Customer Integration:
- Become a trusted advisor and technical expert for assigned enterprise accounts
- Spend 2 days per week onsite at customer and partner locations, building relationships and understanding their needs
- Collaborate closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform
- Proactively identify and address potential manufacturing challenges
- Stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities
Order Fulfillment and Quality:
- As customer projects are awarded to Xometry, ensure orders are directed to the most qualified manufacturers within our network
- Conduct monthly on-site audits of manufacturing partners to ensure they meet Xometry's quality standards and customer specifications
- Manage projects to successful completion, overseeing production, and ensuring on-time delivery
- Handle critical communications, order changes, and escalations related to customer orders
- Monitor customer-specific dashboards to track order progress, delivery metrics, and quality performance.
Sales and Account Growth:
- Partner with Enterprise Sales Executives to drive account growth and retention
- Identify opportunities for expanding Xometry's services within existing accounts
- Provide technical expertise and support during the sales process
- Gather customer insights and feedback to inform sales strategies
Qualifications:
- Bachelor's degree in Mechanical Engineering is required
- 5+ years of experience in a customer-facing technical role, ideally within a manufacturing environment
- Strong understanding of manufacturing processes and DFM principles
- Excellent communication, interpersonal, and problem-solving skills
- Ability to travel to customer and partner sites 2 days a week
- Experience with CRM systems such as Salesforce
- Proficiency in Google Suite and Microsoft Office Suite
- Experience in the aerospace industry is a plus
#LI-RemoteHere at Xometry we believe in diversity, equity, inclusion and belonging. We are committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
