Front Desk Medical Receptionist (Centrum Health)

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We are transforming healthcare to be value-driven, creating a seamless, consumer-centric care experience that maximizes value for all.We believe that all health consumers are entitled to high quality, coordinated healthcare. We uniquely align the interests of health consumers, providers, and payors to make high-quality healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.

Clinic location: 8498 S Sam Houston E Pkwy Ste 100, Houston, TX 77075

JOB SUMMARY

This role will provide essential administrative support to ensure the efficient operation of our medical clinic. Working closely with providers and patients, the Front Desk Receptionist will manage tasks related to patient care management, organization, and communication with accuracy, quality, and promptness. The Front Desk Receptionist should demonstrate exceptional organizational abilities, empathy, and a commitment to patient care. As the first point of contact in the clinic, this position will play a crucial role in problem-solving, organization, and time management to facilitate the smooth and productive flow of the clinic.

DUTIES & RESPONSIBILITIES

Check patients in and out.
Use various computer applications (ie. Microsoft Office Suite)
Update and file patient medical records.
Insurance verification and obtain consent forms.
Return patients' phone calls daily and timely.
Answer and route phone call accurately and greet patients.
Follows all organizational policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords.
Optimizing provider schedules and patient satisfaction with efficient scheduling.
Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.
Additional duties and tasks as assigned.

EDUCATION AND PROFESSIONAL EXPERIENCE

High school or GED equivalent
Minimum of 1-year experience as a receptionist
Bilingual (English and Spanish)
Excellent customer service skills
Computer literacy

PROFESSIONAL COMPETENCIES

Respect for patient confidentiality.
Compassionate and approachable
Responsible and trustworthy
Exceptional organizational skills to ensure that exceptional patient care is provided.
Excellent written and verbal communication skills

WORK ENVIRONMENT

The majority of work responsibilities are performed in a clinic setting and requires standing/lifting, interacting with patients, etc. As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Life at NeueHealth

NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, NeueHealth helps to make healthcare accessible and affordable for all populations across the ACA Marketplace, Medicare, and Medicaid.\n\nNeueHealth currently serves more than 500,000 health consumers and partners with more than 3,000 affiliated providers across the country. NeueHealth consists of two segments, NeueCare and NeueSolutions, each focused on creating a more seamless, coordinated care experience that maximizes value for health consumers, providers, and payors. \n\nNeueCare delivers value-driven healthcare to health consumers across the ACA Marketplace, Medicare, and Medicaid through owned clinics and partnerships with affiliated providers across the country. NeueCare takes a consumer-centric approach, developing a true relationship with patients early in their healthcare journey to deliver a high-quality, personalized care experience.\n\nNeueSolutions enables independent providers and medical groups to succeed in performance-based arrangements through deep financial alignment, customized population health tools, and strong partnerships with leading health plans and government programs, including participation in the Centers for Medicare and Medicaid Innovation’s (“CMMI”) ACO Realizing Equity, Access, and Community Health (REACH) program.

Thrive Here & What We Value1. Valuedriven approach to healthcare2. Seamless, consumer-centric care experience maximizing value across ACA Marketplace, Medicare, Medicaid3. Commitment to NeueHealth consumers and communities4. Diverse employee group with equal opportunity employment5. Value-driven healthcare accessible and affordable for all populations6. Unique care model offering salary guarantee and reduced administrative burden7. Work/life balance, physician wellbeing through Value-Based Care8. Continuous quality improvement initiatives9. Patient confidentiality respected10. Compassionate work environment