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Full-timeDescription
Role Qualifications:
Operational Excellence:
- Develop and sustain an effective operating model that integrates agency and client workflows for efficient project execution.
- Establish standardized workflows, lane standards, naming conventions, and reporting systems to track progress and key performance indicators.
- Oversee demand planning and project intake processes to align client needs with available resources.
Performance Monitoring and Continuous Improvement:
- Monitor project performance to identify trends, challenges, and opportunities for improvement.
- Implement data-driven solutions to optimize processes and enhance operational efficiency.
- Analyze key metrics to track resource utilization, assess progress, and recommend adjustments.
Collaboration and Communication:
- Foster strong relationships between agency teams and clients to ensure alignment and seamless communication.
- Facilitate regular team meetings to review project milestones, address challenges, and encourage cross-functional collaboration.
- Act as the escalation point for resolving roadblocks and ensuring timely issue resolution.
Team Leadership and Support:
- Provide mentorship and guidance to Project Managers and other team members, promoting professional growth and development.
- Support Command Center staff by coaching and offering hands-on backup when needed.
- Collaborate with Creative Directors, Account Managers, and other stakeholders to ensure the successful execution of projects.
Position Responsibilities:
- Develop and sustain the operating model, ensuring process consistency and efficiency.
- Manage demand planning, project intake, and prioritization to align client requirements with agency capabilities.
- Define lane standards, workflows, naming conventions, and reporting structures for project tracking and health assessments.
- Provides guidance and leads the design of templates to ensure consistency where needed and customizability to meet client needs.
- Lead team meetings to review progress, resolve challenges, and implement continuous improvements.
- Analyze project data to identify trends and drive operational enhancements.
- Handle escalations, ensuring timely and effective issue resolution.
- Provide leadership, training, and mentorship to Command Center and Account Management teams.
- Collaborate with internal teams and stakeholders to ensure aligned project execution.
- Conduct post-project evaluations to capture lessons learned and integrate them into future workflows.
Requirements
Essential Skills and Experience:
- Bachelor’s degree in Business Administration, Project Management, or related field.
- Minimum 5 years’ experience in project management, process optimization, or similar roles within advertising or fast-paced professional services environments.
- Expertise in project management methodologies and workflow standardization.
- Strong analytical and problem-solving skills, with the ability to interpret and leverage data.
- Exceptional communication skills for engaging with clients and internal stakeholders.
- Proficiency in project management tools (e.g., Jira, Asana) and data analysis software.
- Leadership and coaching experience to build and support effective teams.
- Ability to thrive in a dynamic, fast-paced work environment.
Bonus Points
- Experience with Agile methodologies (e.g., Scrum, Kanban).
- Experience with data visualization tools (e.g., Tableau, Power BI).
- Experience in the advertising or marketing industry.
- Change management experience.
Salary DescriptionSalary Range: $114,000 to $125,800
