Job title:
Collections Analyst
Reporting to:
Collections Manager (BCA)
Location:
Cape Town
ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS
WHAT WE DO
Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love.If you’re looking for a new place to call ‘home’ that believes in the potential of the broader SME landscape in South Africa and a place where you’ll work with awesome people - then Lula’s the place for you!
We’re making business banking fast, human, Lula!
OUR VALUES
Collaborative
- we’re a clan and work together as a team, always towards a common goal
Committed
- we’re accountable and follow through no matter the challenge
Curious
- we look for better ways to do things and make a positive difference
Connected
- we stay close to, learn from and look to understand each other and our customers
Compassionate
- we go out of our way to care about our colleagues, our customers and our community
OVERALL PURPOSE
Join our dynamic fintech company on an exciting journey in the world of credit. Lula is a fast-growing organization with a mission to support South African SMEs. This is a role driven by rapid growth within our business. It will form part of the wider Credit team with a core focus on collecting overdue client payments and at the same time continuing to enhance our strong client relationshipsAs a Collections Analyst at Lula, your role will involve:
- Client Payment Management: Work closely with the Collections Manager to manage outstanding client payments with an aim to recovering arrears.
- Collection process adherence: Follow Lula's established collections processes to ensure effective recovery of overdue payments.
- Compliance and Regulations: Ensure adherence to the Fair Debt Collections Practices Act and other compliance regulations and security policies.
- Constant learning: Stay updated on relevant laws and regulations to maintain compliance in all collection activities
- Customer Interaction: Liaise with customers to understand reasons for late payment and resolve billing disputes
- Dispute resolution :Respond to customer queries promptly and accurately, maintaining a high level of customer service
- Professional Communication: Manage interactions with all customers diligently, courteously, and professionally while collecting payments.
- Customer-Centric: Encourage and assist customers to pay overdue amounts while maintaining customer loyalty
- Negotiation and Payment Plans: Negotiate payment plans in consultation with the Credit Manager and/or credit department. Create repayment schedules based on customers’ financial situations to facilitate timely payments
- Record Keeping and Reporting: Keep electronic records of all communications, payment plans agreed to, and amounts paid. Report daily to the Collections Manager on collection activities, progress, and any issues encountered
- Collaboration and Continuous Improvement: Collaborate with the credit management team to develop and implement effective collection strategies. Participate in training and development programs to stay current with industry best practices
THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR
- Matric certificate or equivalent
- Diploma/Degree in a financial related field would be highly advantageous
- Previous collections experience preferably in a late stage collections environment
- A track record of providing excellent customer service
- Strong numerical ability
- Ability to cope in an ever-changing environment and flexibility to adapt with it. with lots of moving parts
- Strong communication and people skills
THE COMPETENCIES WE’RE AFTER
- Problem-Solving: Exhibit exceptional problem-solving skills, with the ability to think outside the box and make quick decisions
- Organizational Skills: Maintain a high level of organization and attention to detail in your work
- Influence: Possess excellent influencing skills to contribute effectively to the decision-making process
- Resilience: Show resilience in the face of challenges and adapt to evolving situations
- Team Player: Embrace a fun-loving, team-player mindset, always ready to support your colleagues and go the extra mile for the team and Lula
- Start-up Mentality: Understand that we're all in this together and be eager to roll up your sleeves and actively contribute to our mission
Please note that all appointments are subject to our background checking process, which may include Credit, Criminal and any other job inherent checks
