Job FunctionsSuccess ServicesConcierge Services
Job RequirementsProven account management and customer success experienceExceptional presentation skills and communication (remote and in-person)Ability to analyze content trends and propose creative solutionsBackground in video production, from planning to delivery</s>
SkillsAccount ManagementTech EnthusiastStrategic ThinkerProduction ExperiencedProblem SolverResults-driven professionalPassion for video production and client successSkilled in nurturing client relationshipsConfident navigating, demonstrating, onboarding and utilizing technology to deliver resultsExcels in fast-paced, dynamic environments with a focus on solutions
We’re seeking a dynamic Success Concierge Manager to deliver exceptional customer experiences, combining strategic account management with production expertise.
This hybrid role prioritises enterprise account level success services such as; presenting our unique offering and product demonstrations to customers, strategic video consultations, productization, on-boarding, content planning and commercial positioning and negotiations. Secondly, providing concierge-level production support (quoting, creator matching, and delivery) via our sophisticated pro video creation platform.You’ll drive account growth while mastering the 90 Seconds platform, ensuring flawless execution across production operations, brand services, and strategic solutions.
What You'll Love Doing
- Success Services
- Build and maintain strong client relationships to drive account growth year over year.
- Deliver demos, onboarding, training, and platform education for seamless client adoption.
- Provide strategic video consultations, identifying content gaps and opportunities.
- Develop tailored content plans aligned with brand goals.
- Lead subscription renewal discussions, securing equal or increased value annually.
- Productize repeat services to meet ongoing client needs.
- Own the entire relationship of a set of small to medium accounts as Primary Brand Manager and Success Concierge, through contribution to the business booking numbers on a monthly, quarterly and yearly basis
Concierge Services
- Manage video production projects end-to-end, from quoting to final delivery.
- Oversee creator matching, logistics, and production management.
- Ensure consistent and high-quality service delivery through platform processes.
- Act as the bridge between clients and creators for smooth project execution.
- Resolve project-related issues efficiently and professionally.
Who You Are
- You are a results-driven professional with a passion for video production and client success:
- Account Manager: Skilled in nurturing client relationships and driving revenue growth.
- Tech Enthusiast: Confident navigating, demonstrating, onboarding and utilizing technology to deliver results.
- Strategic Thinker: Experienced in content planning, trend analysis, and video strategy.
- Production Experienced: Knowledge of video creation processes, formats, and platforms.
- Problem Solver: Excels in fast-paced, dynamic environments with a focus on solutions.
Key Skills and Experience:
- Proven account management and customer success experience.
- Exceptional presentation skills and communication (remote and in-person).
- Ability to analyze content trends and propose creative solutions.
- Background in video production, from planning to delivery.
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Life at 90 Seconds
90 Seconds is the world's leading cloud video creation platform, allowing brands to purchase, plan, shoot, edit and review video anywhere in the world, online and on mobile. Backed by Sequoia Capital, 90 Seconds is on a trajectory to grow and expand globally.
90 Seconds strips back the complexity of video production, giving brands and agencies access to a marketplace of creatives and an automated, end-to-end suite of workflow tools. The 90 Seconds marketplace enables flexible and easy discovery of more than 16,000 video creative professionals in over 110 countries across 40 categories including videographers, directors, editors, producers, animators, drone operators, photographers and many more.
These creatives can seamlessly collaborate on a comprehensive software platform which allows customers the ability to purchase, plan, shoot, edit and review professional videos across the globe - all online or from their mobile.
Launched in 2010, 90 Seconds have worked with more than 2400 brands including PayPal, Visa and Sony to produce high quality, fast, easy and affordable video content. To date, over 17,000 videos have been produced in 110 countries. In some major cities, clients can start projects with advance notice of just 30 minutes.
The company has a global team of 130 working on product, growth and customer success based in Singapore, London, Tokyo, Manila, San Francisco, Sydney, Berlin and Auckland.
http://90seconds.tv/
http://90seconds.co.uk/
http://90seconds.jp/
http://90seconds.com.sg/
http://90seconds.com.au/
Follow our journey http://ridethewave.video/
Thrive Here & What We Value1. Be the Customer: Know, listen, live customer experience2. Live & Act Together Now: Nimble team focused on global value creation3. Own it: Agree on path, own outcome together4. Focus on what matters: Align team with goals and priorities5. Be Courageous: Drive change for business success6. Dynamic team: Collaborative environment in a fast-paced setting7. Global collaboration: Rapid expansion globally with geographically dispersed teams8. Flexibility in roles: Part-time remote opportunities and adaptable design concepts9. Prioritize client partnerships: Video-based instruction by industry authorities1e. Maintain financial health during global growth
