The company where you can make an impact and bring value.
Job Summary:The position requires supporting a company with remote offices and employees spread across the country, from east coast to west coast. The Jr System Administrator will be a part of a small team that supports helpdesk requests from all North American business units within the company. Helpdesk issues can range from hardware moves, to imaging, all the way through light server administration. This position will be responsible for the desktop computing environment. This means developing imaging, configuring hardware to meet business unit needs, as well as creating standards and documentation to drive customer satisfaction. We are a growth-oriented company and are looking for like minded individuals.
THE POSITIONThis position is fully remote. The position requires supporting a company with remote offices and employees spread across the country, from east coast to west coast. The Jr System Administrator will be a part of a small team that supports helpdesk requests from all North American business units within the company. Helpdesk issues can range from hardware moves, to imaging, all the way through light server administration. This position will be responsible for the desktop computing environment.
This means developing system images, configuring hardware to meet business unit needs, as well as creating standards and documentation to drive customer satisfaction. Our company is ever changing and dynamic, so the ideal candidate will have the ability to float between multiple tickets and projects and prioritize assignments appropriately. 80% of time in this position will be dedicated to the service desk, with the remaining 20% of time focused on assigned projects or assisting on projects assigned to System or Network Administrator(s). This position has high potential for personal growth for applicants willing to seize the opportunity.
Job Description:
Required Skills and Experience
- 1-3 years of experience as a level 3 Helpdesk Analyst with progressing job responsibilities
- Advanced knowledge of Antivirus and Antimalware products
- Understanding of DHCP and DNS
- Experience with patch management tools and Operating System Deployment (OSD)
- Experience with asset management and tracking for hardware devices (PC, Laptop, Cell Phone)
- Experience managing spam filtering solutions
- Ability to create and maintain clear and concise documentation
- Ability to triage service desk tickets and prioritize accordingly
Recommended Skills
- Experience creating and deploying operating system images
- M365 Administration Experience
- Experience with third party monitoring systems such as SolarWinds, Spiceworks, or Nagios
- Experience working with EDR solutions such as CrowdStrike
- Experience with backup solutions
- Ability to create and edit virtual machines using various hypervisors
Soft Skills
- Ability to clearly relay technical data to non-technical individuals
- Ability to effectively work with end users through a variety of methods, including email, chat programs, telephone, etc.
- Ability to complete assigned tasks with limited supervision
- Organization skills and attention to detail are a must
- Ability to work with team members and other employees of the company to achieve desired outcomes on projects and other department goals
Education
- Bachelor’s Degree in MIS or Computer Science is not required, however, is desired
- Related certifications such as MCITP, MCSA, CCENT, A+, etc. are desirable
- Demonstrated dedication to continuing certifications highly desirable
This role would be preferred to be located in either Alpharetta, GA or Ankeny, IA.
Worker Type:Regular
Number of Openings Available:1
