Description: Responsible for managing and supporting a team of up to 10 technicians, ensuring high-quality service delivery, safety compliance, and customer satisfaction. This role focuses on leading day-to-day operations in the field, coaching technicians for performance, and managing resources efficiently to meet branch objectives.
Education:High school diploma or GED required.Experience:
- Minimum of 2 years of experience in lawn care, landscaping, or chemical application.
- 1+ years of experience in a supervisory or leadership role preferred
Skills:
- Strong leadership and team-building abilities.
- Knowledge of chemical lawn treatments, fertilizers, and proper safety procedures.
- Valid driver’s license.
- Strong leadership, organizational, and communication skills.
- Excellent organizational, time-management, and problem-solving skills.
- Strong customer service skills with a focus on issue resolution.
- Proficiency in using technology, including Microsoft Office Suite or similar, scheduling software, and CRM systems.
- Ability to handle multiple priorities and make decisions in a fast-paced environment.
- Ability to obtain necessary state certifications for chemical application, if not already certified.
- Ability to lift and carry up to 50 lbs regularly.
- Comfortable working outdoors in varying weather conditions.
- Capability to operate lawn care equipment and safely handle chemical products.
General Responsibilities:
- Directly supervise and mentor up to 10 lawn care technicians, fostering a positive and productive work environment.
- Conduct daily check-ins, coordinate schedules, and ensure technicians are equipped with necessary tools, materials, and safety gear.
- Monitor and evaluate technician performance, providing coaching, feedback, and support as needed.
- Ensure adherence to company standards and safety protocols, including the proper application of chemicals and equipment use.
- Address any operational issues promptly, including equipment maintenance, product usage, and scheduling conflicts.
- Collaborate with technicians to address customer concerns, resolve service issues, and ensure overall satisfaction.
- Conduct quality assurance checks in the field to verify the effectiveness of treatments and services.
- Act as a liaison between customers and the branch, escalating issues when necessary.
- Conduct field audits to assess service quality, technician performance, and equipment usage.
- Serve as the primary point of escalation for customer concerns, addressing issues promptly and professionally.
- Conduct on-site visits to inspect work quality, answer customer questions, and recommend additional services.
- Ensure customer feedback is documented and used to improve service delivery.
- Enforce company safety protocols and ensure compliance with chemical handling and application guidelines.
- Support management with operational insights to improve processes and efficiency.
- Ensure the team adheres to local, state, and federal regulations regarding pesticide use, environmental protection, and worker safety.
- Conduct regular safety inspections and training sessions.
- Resolve field-level operational issues, such as equipment malfunctions, customer concerns, or schedule adjustments.
- Manage the maintenance and readiness of vehicles, equipment, and tools used by field technicians.
- Monitor chemical and supply inventory levels, ensuring timely replenishment and adequate stock.
- Train technicians on safety procedures, equipment operation, chemical application, and customer service best practices.
- Report equipment issues and coordinate repairs or replacements.
- Monitor field performance to ensure that work is done efficiently and meets required standards.
- Report on operational results and team performance to the lead service manager (e.g., OM/BM/GM).
- Maintain accurate records of technician certifications, safety meetings, and compliance audits.
We are committed to diversity, equity, and inclusion in the workplace and provide consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state, or local law.
