As an L2 Application Support Engineer, you will play a crucial role in ensuring the stability, performance, and functionality of various software applications within an organization. Your primary responsibility will be to provide second-level support to end-users and collaborate with cross-functional teams to troubleshoot and resolve complex issues. You will also be involved in enhancing system efficiency, optimizing processes, and maintaining a high level of customer satisfaction.
Key Responsibilities
- Good knowledge of databases, operating systems, and application architecture.
- Understanding knowledge of Windows operating systems.
- Familiarity with logging tools for proactive issue detection.
- Proficiency in using ticketing tools for incident tracking and resolution.
- Knowledge of API testing tools and techniques.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team-oriented environment.
- Comfortable with 24/7 shifts, on-call duties during weekdays and weekends.
- Scripting skills (e.g., Shell scripting, Python) for automation tasks is a plus.
- ITIL certification or relevant certifications are advantageous.
Here’s What You’ll Bring with You
Key Skills and Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- Proven 3+ years’ experience in application support, troubleshooting, and issue resolution.
- Internet Reimbursement
Why work for us?
Parkar believes that every team member has something valuable to contribute. We continuously seek talented individuals who share our values and are passionate about making a difference. Being a Parkarian means embracing challenges and seeing technology to an end, which is making an impact. We encourage you to be empowered and driven to deliver solutions you are proud of. This is what we are all about at Parkar Digital.
Benefits and Opportunities:
- Entrepreneurship Opportunities
- Wellness Programs
- Advance Education Assistance
- Global Opportunities
- Rewards & Recognition
- Flexible working hours
