Company Description
Forever On! From the start in 2008, T5 has been focused on supporting enterprise and hyperscale customers with customized data center solutions. Today, we remain dedicated to an unrivaled level of quality that extends across the lifecycle of the core data center ranging from customized turnkey development, facilities management and data center operations to customized construction needs worldwide!The world’s biggest companies trust T5 with their data center operations.At T5, our success is fueled by our team.
With over 400 engineers, technicians and professional staff, we’re proud to foster an inclusive culture of excellence and progression that’s dedicated to serving our customers.
- Commitment to Diversity & Military Veterans
- Battle-Tested Leadership Experience
- 100% Data Center Focused
- Owner-Operator Mindset
Job Description
The Data Center Maintenance Program Manager is a critical leader in developing, implementing, and maintaining T5’s Maintenance Program, Policies, and CMMS applications. This role ensures that comprehensive maintenance policies are created, regularly updated, and consistently enforced across all sites. The Maintenance Program Manager is responsible for conducting site assessments and audits to ensure adherence to these policies, providing corrective actions where necessary to maintain compliance and operational integrity.
By collecting and analyzing maintenance performance data, this individual will drive operational efficiency, identify areas for improvement, and support data-driven decision-making throughout T5’s portfolio. Through collaboration with site operations teams and management, the Maintenance Program Manager ensures that all maintenance systems are utilized effectively, aligning with T5’s commitment to excellence in service delivery.
Qualifications
RESPONSIBILITIES
CMMS Platform Management
- Maintain complete familiarity and expertise with T5’s enterprise CMMS application.
- Develop and administer advanced CMMS training for operation teams.
- Create and update standardized procedures, guides, and instructions for CMMS platform use.
- Communicate all changes in CMMS processes, procedures, or configurations to educate users on current operational requirements.
- Manage CMMS feature requests and issues through program management software.
- Collaborate with CMMS developers to enhance platform features, resolve issues, and fulfill feature requests.
- Monitor system health, software/hardware upgrades, and apply security patches.
- Manage user access credentials to ensure timely additions and deactivations, maintaining an accurate user roster.
- Gather and utilize field-level feedback to drive tooling improvements.
- Notify site leadership about necessary updates or changes to the system.
- Assist site teams in developing standardized reports for customer requirements, governance, and policies.
- Provide on-site support for T5’s CMMS application as needed.
Maintenance Program Development and Oversight
- Develop and maintain policies related to maintenance and CMMS, including supplemental programs such as Incident Reporting, Spare Parts Inventory, and Vendor Management.
- Conduct annual site assessments to ensure adherence to T5’s maintenance policies and provide corrective actions to site leadership.
- Review and ensure the accuracy and completeness of all PM activities (vendor and in-house) to support data center operations.
- Maintain an accurate CMMS database of all equipment, coordinating with Engineering teams for audits.
- Audit work order records and related documentation to ensure compliance with CMMS standards.
- Own and manage all tickets related to CMMS and the T5 Maintenance Program.
- Monitor and manage T5’s Technical Bulletins and corrective actions, ensuring all affected sites complete recommendations.
Data Collection and Reporting
- Collect and report on maintenance performance data and KPIs for all sites in T5’s portfolio.
- Develop dashboards and reports to aggregate portfolio-wide performance based on policy metrics and KPIs.
Training and Support
- Develop and deliver training on maintenance and CMMS to ensure efficient use per T5 and client processes.
- Provide on-site support and training as necessary to enhance system use and adherence to policies.
Continuous Improvement and Development
- Stay updated on industry best practices and maintenance program strategies.
- Participate in data center maintenance conferences.
- Keep pace with emerging data center technologies and potential maintenance requirements.
- Obtain certifications and training related to Reliability Centered Maintenance (RCM).
Additional Duties
- Perform other duties consistent with the role as assigned by T5FM management.
EDUCATION AND EXPERIENCE
- Bachelor’s Degree (B.A. or B.S.) or equivalent CMMS training and experience, required
- Experience with MCIM, Upkeep, Chekhub, eMaint, Maximo or similar CMMS application is strongly recommended
- 5-7+ years’ experience in mission critical environments with a heavy emphasis on data center operation and maintenance protocols
KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES
Technical Expertise:
- In-depth knowledge of CMMS platforms, with the ability to manage system configurations, upgrades, and user access.
- Proficient in interpreting electrical and mechanical manuals, drawings, and schematics.
- Strong understanding of maintenance protocols and standards within mission-critical environments, particularly in data centers.
Analytical Skills:
- Advanced problem-solving skills with the ability to evaluate complex situations, identify root causes, and implement effective solutions.
- Proficient in performing “Big Data” analytics to derive actionable insights and report on performance trends.
- Ability to assess and audit maintenance activities, ensuring adherence to established policies and standards.
Communication and Collaboration:
- Excellent verbal and written communication skills for engaging effectively with various stakeholders, including site leadership, team members, vendors, and clients.
- Capable of developing and delivering comprehensive training materials and presentations related to CMMS and maintenance policies.
- Demonstrated ability to build positive team morale, recognize accomplishments, and foster a collaborative work environment.
Leadership and Initiative:
- Strong leadership skills with the ability to take charge in situations involving policy violations or safety concerns.
- Demonstrated ability to drive continuous improvement initiatives, leveraging feedback and data to enhance maintenance operations.
- Self-motivated with a proactive approach to identifying and addressing potential issues before they escalate.
Attention to Detail and Organization:
- High degree of attention to detail, ensuring accuracy in documentation, data entry, and policy adherence.
- Strong organizational skills, with the ability to manage multiple priorities, meet deadlines, and adapt to changing requirements.
Customer Service Orientation:
- A “can-do” attitude with a strong commitment to delivering exceptional customer service.
- Conscientious and prideful in quality work, ensuring a positive experience for both internal and external stakeholders.
- Flexibility and Adaptability:
- Ability to handle shifting priorities and changing needs with professionalism and accuracy.
- Open to ongoing learning and development, keeping pace with industry trends and best practices.
Additional Information
PHYSICAL REQUIREMENTSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to stand, walk, sit, climb, and balance
- Ability to stoop, kneel, crouch and crawl using both arms and legs
- Ability to pick-up minimum 60 lbs.
- Ability to reach with both hands and arms
- Ability to grasp, push, and pull objects
- Ability to smell, talk and hear
- Ability to use hands and arms to reach, handle, feel, and type
- Ability to see at close and distance ranges and the ability to see and correctly distinguish color
- Ability to work inside and outside
All your information will be kept confidential according to EEO guidelines.T5 Data Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
