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Full-timeDescription
Company Overview:
GlobalMed Logistix, LLC (GMLx) is a leading healthcare third party logistics company specializing in warehousing, distribution, inventory management and superior customer service. Leveraging over 40 years of experience and expertise in healthcare logistics, GMLx provides companies with the confidence and resources needed to grow their business. GMLx is driven to exceed customer expectations by continuously innovating and improving the skills and resources required to be the most dependable and customer focused 3PL provider in healthcare.
Mission:
To be a trusted partner who provides value driven solutions to our healthcare customers through technology, superior service and a win-win culture. Together we grow.
Position Overview:
The Assistant Operations Manager (AOM) oversees daily operations and administrative activities for assigned accounts, serving as the primary client advocate and main point of contact for all day-to-day activities. This role ensures seamless order fulfillment, effective inventory management, and prompt resolution of customer needs. Working closely with the Quality Team, the AOM ensures compliance with quality management systems (QMS) and operational excellence. Success in this role requires exceptional communication skills, problem-solving abilities, and proficiency in relevant software.
Candidates must be resourceful, analytical, organized, and adept at building strong client relationships.
Responsibilities:
- Manage and oversee the coordination of all the elements of the supply chain process for assigned accounts, including but not limited to, receiving, shipping, inventory management, cycle counting, billing/invoicing, quality management, etc.
- Manage operational team functions (customer service, logistics, receiving, and order fulfillment) for all assigned accounts to meet case order fulfillment needs and ensure consistent flow in daily operations.
- Be responsible for financial account management, from daily transactions to the finalization of end of month closing, audits, and year-end financial accounts and management reports.
- Act as the primary point of contact for all assigned accounts as it relates to their operation activities, assisting in trouble shooting and problem solving any concerns and determining urgencies and priority of customer requests.
- Manage inventories by tracking inventory records reflecting product movement and monitoring the shelf life of sterile products.
- Maintain a clean, well-organized and OSHA/FDA compliant areas in warehouse designated to all assigned account products.
- Process all work in accordance with relevant working practices and standard operating procedures.
- Customer and carrier follow up and customer service.
- Perform or assist with other duties and projects as needed & as assigned.
- On an as-needed basis as customer volume spikes or due to team member absences, the Assistant Operations Manager will perform daily order fulfillment and operational functions.
Requirements
- Bachelor’s degree in supply chain management, Logistics, Marketing, Business, or related field. A master’s degree or MBA is a plus.
- Proven experience in the life sciences, medical device, or logistics industries, with 3PL/4PL experience preferred.
- Familiarity with ISO certifications, especially ISO 13485:2003.
- 3–5 years of supervisory experience.
- Experience in a fast-paced, high-growth environment.
- Exceptional interpersonal, analytical, and communication skills (written and verbal).
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle or feel, reach with hands and arms, stoop, kneel, and crouch. The employee is regularly required to sit and climb or balance and lift and/or move up to 50 pounds. The employee is regularly required to access and physically navigate the warehouse facility. This is an exempt position, requiring flexibility in work hours to meet operational needs.
