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365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.As a nine-time honoree on the Inc.
5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.The Customer Account / Collection Specialist is a member of the Finance Department and reports to the Senior Manager- Revenue Operations. The Customer Account / Collection Specialist will be involved in many aspects of the accounting and finance functions with a primary focus on day-to-day operations, month-end closing, and audit research.
Responsibilities
- Maintain accurate and up-to-date customer account information
- Respond to daily customer requests for account or invoice changes
- Develop friendly and lasting relationships with customers regarding their payment activity to ensure timely receipts
- Prepare and send monthly account statements to customers
- Prepare Excel spreadsheets of monthly data for external reporting needs
- Email communication to customers, including report notifications
- Assist with month-end close including, but not limited to, reconciliation of accounts, detail analysis, and report generation
- Establish and update process documents for all accounting functions performed
- Ensure accuracy, completeness, and timeliness of transactions processed
- Process payments for customer accounts, including all credit card payments, batching, application, and reconciliation with the credit card processor
- Conduct research on discrepancies and make appropriate corrections or adjustments
- Other duties as assigned by the Senior Manager or the Controller
Requirements
- 3-5 years customer account and collection experience
- Experience in ERP systems (Sage Enterprise Management) beneficial, but not required
- Outstanding computer skills including Microsoft Excel and Outlook
- Self-managed, self-starter able to work in rapidly changing environment
- A team player with excellent communication skills, both verbal and written
- Able to interface and maintain effective relationships with all departments, business partners, and employees in a team-oriented environment
- Hybrid scheduling - 2 days in office per week
