Sage Home Loans Corporation is looking for a Quality Control Manager to support the growth of the fastest growing mortgage company in the country. Reporting to the head of Internal Audit, the Quality Control Manager is responsible for managing and collaborating with the outsourced vendors associated with quality control activities for various functional areas within origination operations, and for performing loan reviews and document validation. They are responsible for the review and validation of vendor testing of loans, documentation, and reviewing exception responses. This role will serve as the conduit between the vendor and internal business line management. As an employee of Sage Home Loans, you will be part of a company unlike any other in the mortgage space! Enjoy an energetic and friendly company culture that provides amazing resources to welcome you and to help balance your day. This role is preferred to operate out of our south Charlotte, NC area office on a hybrid schedule (Tuesday through Thursday in office).
Responsibilities:
- Manages and collaborates with outsourced vendors associated with quality control activities; directs vendor resources as needed
- As the team grows/scales, select, develop, and coach a team of high performing analysts
- Responsible for effective pro-active programming, reporting, and sampling
- Ensures the accuracy and completeness of all vendor test results to ensure risks are properly identified and the controls in place for regulatory compliance
- Deliver results and recommended actions to business leaders including observations, gap analyses, deficiencies, and/or enhancements to quality control activities
- Facilitates credible challenge and rebuttals between the vendor and internal business line management to accomplish goals; escalates issue thresholds in accordance with established policies and programs
- Identifies and communicates potential for emerging issues and proactively recommends quality control improvement opportunities and solutions
- Effectively collaborates with leadership on reporting, testing, trends, and recommended best practices
- Ensure that proper procedures, agency guidelines, and state and federal regulations are consistently followed in the origination, underwriting, and funding activities within the team
- Writes clear, concise, and accurate loan defects into the system of record properly
- Trains new hires on systems and procedures to ensure appropriate use and processes are followed
- Maintain up-to-date knowledge of all relevant underwriting guidelines and regulations
- Assist management with reviewing and clearing exception responses
- Performs miscellaneous duties as assigned
Qualifications:
- Bachelor’s degree or equivalent required
- 5+ years of relevant mortgage experience including risk management, audit and/or related quality control experience, and a general understanding of risk and control concepts and terminology. Experience in mortgage processing and/or underwriting.
- Knowledge of sound risk management practices for mortgage origination functions and demonstrated understanding of quality control, risk management and internal control principles
- Ability to provide credible challenge to key business partners and investors
- Ability to comprehend and translate Compliance requirements for federal and state regulations as well as FNMA, FHLMC, GNMA, VA and FHA investor guidelines and requirements
- Ability to analyze and credibly assess the effectiveness of risk management and quality controls, as well as the operational and financial impact of findings and control issues
- Ability to review and analyze large amounts of documentation and data
- Proven strong ability to identify patterns and trends through data analysis
- Ability to recognize and understand how to assess process quality control risks
- Excellent problem resolution and organizational skills
- Excellent interpersonal and communication skills, written and verbal with proven ability to use these skills effectively across multiple different internal levels and external partners
- Results oriented
- Proficiency with ACES, Encompass, and Microsoft Office tools is a plus
- Ability to work independently as a highly motivated team player and self-starter
Compensation:
- Cash compensation range: $90,000-$105,000**Note actual salary is based on geographic location, qualifications, and experience.
Who We Are:
Sage Home Loans Corporation is a digital mortgage lender solution redefining the mortgage origination experience. By building new technology solutions we're creating simple and clean customer experiences to simplify the mortgage application process. Our team has developed a fully digital online application that enables the user to complete their application and start looking for the right mortgage that matches their needs 24/7. We then marry the digital journey with exceptional human interaction from our expert Loan Officers to create the best possible borrower experience.Red Ventures, the parent company of Sage Home Loans, was founded in 2000.
Red Ventures is a portfolio of growing digital businesses that bring consumers and brands together through integrated e-commerce, strategic partnerships and many proprietary brands including Bankrate, AllConnect.com and Reviews.com. Headquartered south of Charlotte, NC, Red Ventures has over 3000 employees in offices across the US, as well as London and Sao Paulo. For more information, visit https://redventures.com and follow @RedVentures on social platforms.We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law.
Employment at Red Ventures is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com.#LI #sa2Click here for more details regarding the employee privacy policy: https://www.redventures.com/legal/us-emp-privacy-notice Questions about this Privacy Notice can be directed to employeerights@redventures.com.
Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.
