ApplyJob Type
Full-timeDescription
Position Summary:
As an Implementation Coordinator at Actabl, the primary role involves coordinating and scheduling implementations with the aim of achieving the set business objectives. This role also necessitates administrative tasks such as facilitating communication across different teams, identifying potential areas of concern, and escalating issues to the leadership as required.
Essential Duties:
- Collaborate with the team and brands in creating documentation, guidelines, standards, and best practices across all brands.
- Point of contact, post sale, for onboarding customers in the project management tool and establishes guidelines and expectations.
- Responsible for coordination and administration of shipping needs for domestic and international customers.
- Assists in creating and updating brand documentation for the onboarding phase of new customers at Actabl.
- Communicates project status, issues, and risks to management.
- Serve as a point of verification for day to day operations ensuring that projects and contracts are accounted for correctly.
- Assist in onboarding implementation staff by introducing new hires to department tools and processes.
- Other duties or functions may be assigned.
Requirements
- 1-3 years in a Customer Service, Customer Support, or other customer facing role
- Sales experience preferred but not required
- Ability to take direction and a desire to learn
- Proven attention to detail
- Knowledge of project software a plus
- Ability to juggle competing priorities
- This position is customer facing and requires excellent communication skills
Key Competencies:
- Excellent verbal and communication skills
- Time management and ability to juggle multiple tasks.
- Critical thinking and problem solving to ensure successful on-time project delivery.
Work Environment:
Fully remote
Salary Description$50,000 - $55,000
