Passionate about making a difference in the world of cancer genomics?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.As a Helpdesk technician, you’ll play a critical role in fulfilling the mission of Tempus by providing secure and private cancer care technology methodologies for our clients and their patients.
This entry-level role is perfect for someone skilled in troubleshooting, customer service, and learning enterprise IT tools. You’ll provide frontline support to resolve hardware, software, and account issues while gaining hands-on experience with industry-standard platforms.
What You'll Do:
- End-User Support Respond to and resolve IT requests via ServiceNow ticketing system, ensuring timely communication and documentation.
- Troubleshooting - Diagnose and resolve issues with **Windows 10/11 and macOS** devices, peripherals, network connectivity, and other enterprise software.
- Account Management - Assist with user onboarding/offboarding, account provisioning, password resets, enrollment for mobile/desktop devices.
- Device Setup Configure and deploy new Windows/macOS laptops.
- Knowledge Base Document solutions in ServiceNow to improve self-service resources and reduce repeat incidents.
- Collaboration Coordinate support across team teams and partner with cross-functional IT groups to resolve more complex issues(security, network, infrastructure, etc.
- Continuous Learning- Stay updated on emerging IT trends, tools, and best practices through training and mentorship.
What we’re looking for:
- Experience - Associate’s degree in IT, Computer Science, or related field (or equivalent hands-on experience). 1-2+ years in an IT troubleshooting role.
- Technical Skills Basic understanding of **Windows 10/11 and macOS** operating systems.
- Familiarity with ticketing systems (e.g., ServiceNow)
- Exposure to a variety of enterprise software and collaboration tools (Google Workspace, Slack, Service Now, etc)
- Soft Skills Strong problem-solving and customer service mindset, clear verbal/written communication skills. Comfortable working with a team or independently.
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The expected salary range below is applicable if the role is performed from [Illinois] and may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits, depending on the position.Illinois Pay Range$50,000—$70,000 USDWe are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Additionally, for remote roles open to individuals in unincorporated Los Angeles – including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
