Field Analyst

Title: 

Location:

Description

• Provide service and customer support at client site
• Tie workflow to schedule
• Manage all on-site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner
• Follow all company’s filed procedures and protocols
• Cooperate with the technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Responsibilities 

• Provide exceptional Customer Service
• Install / service computers and related equipment
• Be familiar with Microsoft Windows
• Provide excellent time management and reporting skills
• Manage triage, troubleshooting, and resolution to client scope
• Occasionally lift up to 55 pounds
• Document efforts, issues, and resolutions, close cases/tickets daily
• Maintain knowledge of desktop, laptop, printer, server, and networking equipment

Position Requirements 

• 2-3 years of IT support work experience 
• Ability to work independently and as part of a team
• Dedicated territory and as a full-time position. There will be times requested to drive outside the territory to support larger projects in the state or cover a peer while unavailable.  
• Available for after-hours support on weekdays and weekends as needed (adapt to changing work schedules)

Education

• CompTIA A+ 
• Ability to pass additional (2) Dell certifications within 60 days of hire

• 40-hour week and availability during standard office hours 
• Expect after-hours support for client for weekend projects. 
• Raleigh, NC (Remote), etc.
• 100% travel expected 
• Standing 90%
• Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components. 19 To 22 (USD) Hourly