About the Role:
Sendoso is looking for an Account Manager to expand and retain our customers. The ideal candidate is a self-starter with a hunter mentality who can take the initiative to prospect into their accounts and drive revenue growth. As part of the Customer Experience organization, you will focus on maintaining strong customer relationships, identifying upsell opportunities, and ensuring customer satisfaction to drive long-term success and customer retention.This role is ideal for someone who has a strong background in account management or sales, with a proven track record of retaining and expanding customer accounts.
You will be responsible for executing strategic account plans, collaborating cross-functionally with internal teams, and ensuring that our customers continue to see value in our platform.
What You’ll Do:
- Develop and maintain strong relationships with existing customers to drive retention and expansion opportunities.
- Take initiative to prospect into assigned accounts and develop your own strategy for your book of business.
- Act as a trusted advisor, understanding customer business needs and aligning them with Sendoso’s solutions.
- Work cross-functionally with Sales, Customer Success, and Marketing teams to ensure customer success.
- Manage and execute strategic account plans to achieve revenue targets.
- Proactively analyze customer usage data and identify trends to optimize engagement.
- Negotiate and close contract renewals and upsell opportunities.
- Stay informed about industry trends, competitors, and market developments.
Your Experience:
- Minimum of 5 years in a closing role as an Account Manager, Account Executive, or similar sales position, ideally in SaaS.
- Experience with Enterprise Customers where you’ve demonstrated opportunity creation as well managing and negotiating contracts.
- Strong sales acumen with the ability to identify opportunities and drive revenue growth.
- Accurately forecast and manage pipelines on a monthly and quarterly basis.
- Highly self-motivated with a proactive and strategic mindset.
- Experience with CRM tools such as Salesforce, HubSpot, or similar platforms.
- Comfortable in a rapidly evolving environment.
What We Believe:
- One Team – Everyone belongs here, and every voice and idea matter.
- Fuel Potential – We provide the necessary tools and support for success.
- Real Connections – Personal connections matter, both internally and with customers.
- Unboxed Thinking – We encourage creativity and innovative solutions.
- Customer Centric – We prioritize customer satisfaction at every touchpoint.
What You’ll Love:
- Comprehensive Medical Plans – we’ve got you covered!
- Take-What-You-Need Time Off
- 401K Plan
- FSA Plan
- Free General Medical & Mental Health care via Healthjoy
- Volunteer Time Off
- Birthday Time Off
- Generous parental leave benefits for both birthing and non-birthing parents
- Access to Employee Assistance Programs (EAPs)
- End-to-end family planning discounts through KindBody
- Discounted pet insurance through Pin Paws
- Free and discounted legal benefits through Rocket Lawyer
- Financial wellness benefits through Morgan Stanley
How We Work:
- We work sane, sustainable, and flexible hours.
- We offer PTO and prioritize work-life balance.
- We are continuously improving and automating processes.
- We encourage innovation, learning, and ownership in decision-making.
- We provide comprehensive benefits to support and reward our employees.
Who We Are:
Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics.Our mission is to help companies rise above the noise by eradicating spam and elevating relationships.
Our goal is to enable businesses everywhere to make more human connections in a digital world.Sendoso is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.
