Account Manager (Remote)

Coronis HealthNovi, Michigan, United States | Chapel Hill, North Carolina, United States | Delray Beach, Florida, United States | North Augusta, South Carolina, United States | El Paso, Texas, United StatesOnsite

Position:

Account Manager

FLSA Status:

Full time, Exempt

Reports To:

Director of Client Success

Remote

Summary:

The Account Manager, Behavioral health will be responsible for managing and communicating the revenue cycle activities and performance for our client practices to ensure a successful client experience.  Account Managers will focus on partnering with the client practices to understand their goals, challenges and key practice drivers.  Activities will include establishing and maintaining client relationships that focus on KPI’s, managing effective ongoing communication with practices to identify and address business needs, provide guidance and timely responses to practice questions and requests and to conduct regular meetings with the practices. 

Essential Functions:

Facilitate Client Transition from implementation/Onboarding to and throughout the clients life cycle.  
Provide training and education to clients on our RCM solutions, helping them maximize the value of our services.
Monitor KPIs and financial metrics for clients, identifying areas for improvement and recommending strategies to optimize revenue cycles.
Address client concerns, inquiries, and issues promptly and effectively, collaborating with internal teams to find solutions.
Gather client feedback and insights to drive improvements and enhancements.
Regularly communicate with clients to provide updates on their account status, share industry insights, and offer best practices.
Generate and present reports on client performance, trends, and ROI to both clients and stakeholders.
Supervise a multidisciplinary team of people responsible for all aspects of revenue cycle management including but not limited to charge entry, rejections management, payment posting, denial management, AR follow up, and appeal processes.
Create and actively manage KPI’s to identify and report on client’s RCM health on a regular basis.
Identify workflow efficiency opportunities
Identify trends and issues, recommend and implement solutions and see through to a successful resolution
Provide a high level of value and customer service to our client practices
Performs additional projects and job duties as assigned
Adheres to all policies and procedures as outlined in the Employee Handbook
Understands and complies with all HIPAA rules and regulations

Required Education and Experience:

High School or Equivalent.

3 plus years of revenue cycle management related experience

3 plus years of customer service experience

Extensive knowledge of medical billing/coding, front office procedures and revenue cycle management

Strong understanding of various insurance carriers

Exceptional written, verbal and interpersonal communication skills

Excellent presentation skills

Professional demeanor required

Additional information:

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.Coronis Health is committed to creating a diverse and inclusive environment where all employees are treated fairly and with respect. We are an equal-opportunity employer, providing equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic.

We welcome and encourage applications from candidates of all backgrounds.Let me know if further adjustments are needed! 55000.00 To 65000.00 (USD) Annually

Life at Coronis Health

Coronis Health is a group of revenue cycle companies strategically brought together each with their own unique specialty expertise and experience. We started with the idea that no multi-specialty RCM company is an expert in every specialty. It became Coronis Health's mission to seek out companies with deep experience and success in a specific specialty to join the Coronis family. The result â€“ a new kind of RCM company with teams of experts in over 16 specialties. Coronis Health is built on the foundation of pure performance, transparency and specialization. With over 30 years of experience in healthcare RCM, we've seen it all. We understand the stress and challenges that come with managing your billing and collections process. Most importantly the time it takes away from the reason you became a doctor. Because Coronis takes on the administrative and staffing burden of managing your revenue cycle in house, our clients often see an increase in collections and a decrease in the amount of time it takes to get paid.

Thrive Here & What We Value- Inclusive Environment- Celebrate Diversity- Emphasis on patient confidentiality and maintaining accurate billing records- Encourages teamwork and collaboration among employees- Provides opportunities for professional growth and development- Commitment to Celebrating Diversity- Equal Opportunity Employer- Competitive rates tailored to your geography and expertise- Positive attitude, desire to mentor and willingness to help others- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</s>