Position Title: Lead Case Manager
FLSA Classification: Exempt EEOC Classification: First Level/Mid-Level Manager Location: Hybrid; Report and Assigned Clinic Position Type: Full Time Reports to: Program Director Summary: The Lead Case Manager is responsible for the supervision of assigned Case Managers. Additionally, the Lead Case Manager will work with the Program Director to ensure compliance with multiple funding sources and contractual obligations and the quality of services provided. Responsibilities:
- Adheres to and enforces all NSO Workflows and NSO Policies.
- Provides day-to-day clinical and process consultation to assigned Case Managers and other members of the department as needed.
- Provides individual supervision to assigned team which includes mentoring, coaching, training, and administering disciplinary actions as necessary in keeping with Human Resources policies and procedures.
- Supports Case Managers in meeting performance and productivity expectations of the department.
- Promotes a harmonious work and team environment.
- Review staff requests time off, and work schedules and approves based upon program needs.
- Review and approve assigned staff’s timesheets in ADP in accordance with due dates.
- Conduct performance reviews
- Assists in the recruitment of staff to ensure that vacancies are filled, and program objectives are met.
- Make recommendations for personnel actions to the Director as needed.
- Responsible for recommending to the Director changes that would improve service delivery and for implementing changes and new programming.
- Complies with and adheres to department and NSO policies and procedures.
- Adheres to established quality and performance improvement standards.
- Coordinate with other departments at NSO to enhance service delivery and effectiveness.
- Collaborate with multiple state and community organizations
- Monitors and maintains data on services provided, and submits reports as required, to DWCCMHA, MDCH, and other agencies, as appropriate.
- Professionally represents NSO and promotes NSO mission and vision statements.
- Ensures client satisfaction through process of monitoring, improving, and delivering excellence in program services.
Professional Skills:
- Able to inspire, influence, and enable others to achieve goals.
- Works effectively with others to accomplish goals/resolve problems.
- Is open to new approaches and takes steps to increase knowledge, skills, and abilities, both from within and outside NSO.
- Complies with contractual and regulatory requirements, as needed.
- Fosters commitment, team spirit, pride, and trust.
- Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.
- Able to anticipate and bring about change when needed.
- Performs other duties as assigned.
Candidate Requirements:
- Bachelor of Social Work or related discipline required
- Master of Social Work or related discipline preferred
- Minimum of a LBSW licensure required
- LMSW licensure preferred
- Minimum of 3 years of Case Manager experience, preferably in Community Mental Health
- Supervisory/Leadership experience preferred
- Ability to work as part of a team and to inspire the team spirit in others.
Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.
