ABOUT NEMA CHICAGO:
Brought to you by Crescent Heights®, NEMA is a lifestyle apartment brand inspired by each city it calls home. Thoughtful design; extensive amenity collections; and personalized, tech-powered service are at the core of the NEMA ethos. Disrupting the conventional apartment industry and setting new excellence standards, NEMA began in San Francisco in 2013 with a game-changing residential tower in the city’s transforming Mid-Market neighborhood. Today, NEMA is growing into a national residential rental brand with residences in Chicago and Boston, coming soon to Miami, Los Angeles, and Seattle as well.
The city’s tallest rental residence, NEMA Chicago is a 76-story architectural icon, designed by world-renowned architect Rafael Viñoly and award-winning Rockwell Group. Located on Grant Park, NEMA Chicago boasts stunning Lake, Park, and city views. The tower’s studio- to four-bedroom luxury residences are complemented by a 70,000-square foot collection of locally inspired amenities and tech-powered, predictive service. ABOUT CRESCENT HEIGHTS:Established in 1989, Crescent Heights is the nation’s leading urban real estate firm, specializing in the development, ownership, and operation of architecturally distinctive mixed-use high-rises in major cities across the United States.
Enjoying over three decades of experience, Crescent Heights manages all aspects of its properties internally and has received numerous excellence awards throughout the years. Our diverse portfolio spans across multiple geographic markets, with world-class new development projects coming soon in Miami, San Francisco, Chicago, Los Angeles, and Seattle.OUR CULTURE:We are proud of the level of service that we deliver and believe that individual impact is most valuable in creating an exceptional customer experience. Our team members are empowered to take full ownership of every task, always displaying a “can do” attitude and adopting a predictive and proactive approach to ongoing improvement and innovation. We offer an opportunity to work independently while being a part of the bigger team. At Crescent Heights, high product design is paramount, and our service standards are intended to complement that. We value personal and professional growth, and nearly every one of our regional managers and department heads has been promoted from within. We cherish our ability to operate nationally and execute at a high level while maintaining a family-like culture where lasting relationships are built on mutual respect and a shared sense of accomplishment. Job Title Leasing Office Coordinator Department: Leasing Reports To: Leasing Manager FLSA Status: Non-Exempt
Summary:
Responsible for maximizing customer satisfaction for Residential Community by maintaining contact with residents/customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assures community compliance with Fair Housing requirements and all applicable laws, codes and ordinances. Follows all company protocol for move-ins and move-outs. Helps to streamline policies and procedures. Follows up regularly with residents on customer service requests, move-ins, moveouts and inquires. Regularly schedules and coordinates resident events. Takes leasing calls and conducts leasing tours when necessary. Audit and organizes files, obtains missing documents, facilitates coordination of completion of work orders when necessary. Maintains Company customer service standards and responds clearly and in a timely manner to residents’ needs and complaints.
Follows through to ensure resolution. Confirm new residents have activated service with appropriate utility companies. Maintains current property management database as tenant submits notice to transfer. Provides thorough building orientation to new move-ins. Maintains and coordinates move-in calendar with maintenance team to ensure that all move-in units are scheduled for make ready. Maintains storage, bike storage, pet and parking logs. Assists with special projects. Performs other related duties and assignments as required.
SUPERVISORY RESPONSIBILITIES:
None
QUALIFICATIONS:
Experience in residential apartment management and knowledge of applicable laws and regulations. Ability to multi-task and adapt to changing priorities. Knowledge of property management software Must interact effectively with all levels of employees and external contacts. Ability to function effectively in a collaborative team-oriented environment. Ability to work independently with minimal supervision. Must work well under pressure, exercise good judgment when making decisions and handle stressful situations in a mature, professional manner. Proactive and deadline oriented. Customer service experience preferred.
EDUCATION and/or EXPERIENCE:
Bachelor’s Degree and two (2) years of related training or experience, or an equivalent combination of education and/or experience. Computer skills including: internet, e-mail, (MS Outlook) MS Excel, and MS Word. Knowledge of database and real estate property management applications.SCHEDULE + ADDITIONAL INFORMATIONHourly pay between $20-25 HROffice Hours: M-Thu 9am-6pm, Friday 8am-4pm and Sunday 10am-5pOffered Schedule: Schedule includes Saturday & Wednesday off
20 To 25 (USD) Hourly
