Inbound Sales
RepresentativeTraining starts: Monday 2/24/2025Training Hours: 11:30a-8:00p EST (3 weeks)Production Hours: Monday – Friday 11:30 a.m. – 8:00 p.m. ESTSchedule:Based on business need between 9a-8p EST M-FLocation: Work at HomeAbout The Inbound Sales Representative:The Inbound Sales Representative will convert inbound calls into sales. Our agents will answer an incoming call from a new appliance buyer to register their manufacturer warranty which opens the discussion to “upsell” them to our client's warranty,which their manufacturer's warranty will not cover.
The sales agent then also attempts to sell the warranty products to the customer’s other appliances in the house. Responsibilities:
- Answer inbound calls, register appliance registrations, and upsell customer on appliance extended warranty.
- Ability to clearly promote, convey benefits and sell client product(s)
- Establish, develop, and maintain positive rapport with customer
- Ability to probe and discover customer needs to then propose product offer that meets customer’s needs
- Ability to articulate and build rapport with customers
- Ability to “Upsell” customers
- Ability to assist customers in understanding the product(s) being sold
- Ability to provide rebuttals to customers questions/concerns, to ensure sales are made
- Maintain strong understanding of product(s)
- Assist and answer all inquiries from customers about product(s)
Required Skills & Qualifications:
- 2 years of call center experience required
- Minimal of 1 year ofdirect-to-consumer sales experience required
- Must have HS Diploma or GED
- Must have flexibility in schedule and excellent attendance history
- Must be able to pass a background check, oral drug screen, speed test and skills assessments
- Meet KPI metrics
- Solid to advanced PC skills
- Ability to navigate multiple computer programs
- Ability to use Dual monitors
- Excellent attention to detail, prioritization and multi-tasking skills
- Excellent communication skills
Benefits: Hourly Base Pay +Sales commission, Health insurance, 401K, and ability to work from homeOther Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.EEO Statement:ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
