Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Senior Technical Writer
We are actively looking for a full-time experienced and detail-oriented technical writer to join our Product Content & Operations documentation team.You will develop user and administrator documentation for a cutting-edge, Cloud-based contact center platform. You’ll work closely with product and engineering teams to create and maintain online content, and work with a strong team of writers to help take our product doc to the next level.
Responsibilities
- Coordinate documentation specifications and design with product management and product development.
- Organize, write, and maintain high-quality user and administrator documentation for audiences of varying technical abilities.
- Collaborate with SMEs of all internal teams to proactively gather the required information.
- Learn and use the Five9 software of assigned products.
- Manage all aspects of documentation projects from estimation to delivery.
- Ensure that deliverables conform to the company style.
Qualifications
- Extensive portfolio of superior writing examples that you are prepared to discuss.
- Proven technical, writing, and oral communication expertise.
- Proven experience in documenting web-based applications.
- Strong problem-solving and analytical skills.
- Proven expertise in working with MadCap Flare and Adobe Acrobat.
- Experience writing documentation for the web, including familiarity with HTML and CSS.
- Experience with Agile project management and source control tools, such as Jira and GitLab.
- Experience with contact center technology, hosted software products, and VoIP are a plus.
- 5+ years of experience as a software technical writer.
- Bachelor’s degree or equivalent.
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
#LI-Remote, #LI-JM2Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
