Position Overview: We are seeking an enthusiastic and detail-oriented Customer Success Specialist to
join our dynamic team at Clicks. As a Customer Success Specialist, you will play a crucial role in ensuringour customers have an exceptional experience with our products. This role offers a unique opportunity togrow your skills in a thriving tech startup environment, working across a global team you will engageclosely with different areas of the business and learning advanced customer service systems.Key Responsibilities:● Multi-Channel Customer Support: Communicate professionally to customer enquires, providingsolutions and support for a range of subjects.
Achieving set SLAs for each channel: Live Chat,Email, Social Media DMs and Comments. Be the voice of the brand.● Managing communication with 3PL partners: Addressing shipping-related inquiries, includingcustoms requirements, invalid shipping details, and providing shipping forecasts.● Inventory Management: Perform daily updates of stock and inventory, ensuring accuraterecords and availability of products.● Returns Handling: Manage the process of returned items, including coordination with customersand updating inventory status.● Order Tracking: Monitor and check order statuses through Shopify, ensuring timely processingand delivery of customer orders.What You'll Learn:● Advanced Order Management Skills: Gain in-depth knowledge and expertise in using eCommerce and Shopify for order management and inventory tracking.● Stock Organisation: Develop skills in efficient stock organisation and management techniques.● Business Insight: Acquire insights into the operations of a successful tech startup,understanding the interplay between various business functions.● Customer Service Systems: Learn to use advanced customer service platforms such asZendesk to manage and enhance customer interactions.● Logistics Coordination: Develop a strong understanding of logistics operations, includingcoordinating shipments, managing tracking systems, and optimizing delivery timelines.Qualifications:● Graduate level● Excellent written and verbal communication skills.● Online and Community awareness● Strong organisational skills with attention to detail.● Ability to work independently and as part of a team.● Familiarity with Shopify and/or Zendesk is a plus.● Experience in customer service or community management is preferred.
Compensation:GBP 25000-30000
