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Data Engineer

Five9Manila, PhilippinesHybrid, Onsite

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Data Engineer will help design and implement a Google Cloud Platform (GCP) Data Lake, build scalable data pipelines, and ensure seamless access to data for business intelligence and data science tools. They will support a wide range of projects while collaborating closely with management teams and business leaders.

The ideal candidate will have a strong understanding of data engineering principles, data warehousing concepts, and the ability to document technical knowledge into clear processes and procedures.

Responsibilities


  • Design, implement, and maintain a scalable Data Lake on GCP to centralize structured and unstructured data from various sources (databases, APIs, cloud storage).
  • Utilize GCP services including BigQuery, Dataflow, Pub/Sub, and Cloud Storage to optimize and manage data workflows, ensuring scalability, performance, and security.
  • Collaborate closely with data analytics and data science teams to understand data needs, ensuring data is properly prepared for consumption by various systems (e.g. DOMO, Looker, Databricks)
  • Implement best practices for data quality, consistency, and governance across all data pipelines and systems, ensuring compliance with internal and external standards.
  • Continuously monitor, test, and optimize data workflows to improve performance, cost efficiency, and reliability.
  • Maintain comprehensive technical documentation of data pipelines, systems, and architecture for knowledge sharing and future development.

Requirements


  • Bachelor's degree in Computer Science, Data Engineering, Data Science, or a related quantitative field (e.g. Mathematics, Statistics, Engineering).
  • 3+ years of experience using GCP Data Lake and Storage Services. Certifications in GCP are preferred (e.g. Professional Cloud Developer, Professional Cloud Database Engineer).
  • Advanced proficiency with SQL, with experience in writing complex queries, optimizing for performance, and using SQL in large-scale data processing workflows.
  • Proficiency in programming languages such as Python, Java, or Scala, with practical experience building data pipelines, automating data workflows, and integrating APIs for data ingestion.
  • Experience with version control systems such as Git, and familiarity with CI/CD pipelines for automating testing and deployment of data systems.
  • Strong communication and collaboration skills, with a proven ability to work cross-functionally with teams such as data science, analytics, product, and business leadership to understand and meet their data needs.

Company Benefits


  • Company stocks
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid Leave with Cash Conversion
  • HMO with free dependents
  • Retirement Plan
  • Life Insurance
  • While on work from home setup: Internet and meal allowance are provided
  • Employee Assistance Program for mental and social well-being
  • Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Life at Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.
Thrive Here & What We Value1. Teamfirst culture2. Inclusive environment3. Empowering employees' authenticity4. Celebrating diversity5. Living values daily for team-first culture, innovation, growth, and enjoyment6. Embracing diverse backgrounds, perspectives, skills7. Providing benefits (Five9 SharesBonus Scheme, 10% Flexi Benefit, Meal Allowance, Medical Insurance, Life Insurance, Annual Leave + Public Holidays)8. Celebrating diversity and fostering an inclusive environment9. Embracing change and accepting new responsibilities10. Active commitment to diversity, equity, and inclusion
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