Manager, Account Management

Jellyvision ALEX®, is on a mission to improve lives by helping people choose and use their benefits. We are raising the bar—for benefits and the employee experience (for our employees and those of the customers we serve) – by scaling personalization, compassion and an earnest intent to be helpful in all that we do. Jellyvision people are a group of creative problem solvers who use good judgment, give each other honest feedback, engage in real debate, and snack frequently. We are curious, hungry, and humble—because we know this is how we’ll continue to make an impact.

We’re kind, biased towards action, and sweat the details to create great experiences for those we serve.  We are an inclusive, human-first workplace. Respect and trust for each other are foundational, and our equitable total rewards offerings support the lives and holistic well-being of our unique people. At Jellyvision, expect career experiences that challenge you, empower you to have a direct impact on our mission, and enable you to learn, try, and do while having fun along the way.  

We need people to coach our high-performance, quota-carrying Account Managers through our consultative enterprise SaaS process. You’ll work with your team to drive revenue through customer retention and upselling so that you and your team hit quota. Leading with intelligence, humility, and palpable enthusiasm, a Manager, Account Management will grow our team and coach them toward even greater efficiency, success, and scale.

    1) Manage a team of 5 or 6 Account Managers and Customer Success Representatives that are responsible for providing dedicated support for existing customers and ensure they’re supporting customers with onboarding, adoption, and the renewal of ALEX.  Hold your team accountable for hitting and exceeding KPIs, including minimizing churn and achieving quota.We’ll measure success by annual quota attainment and customer retention.    2) Ensure customer expectations and obligations are fulfilled by driving effective working relationships cross-functionally working with Product, Product Marketing, Sales, and Customer Operations (to name a few).  Support the development of a product roadmap that meets the needs of our customers.We’ll measure success through customer satisfaction surveys and internal feedback.    3) Collaborate with Revenue Operations to define our tech stack strategy, which includes Salesforce, Outreach, Jira/Confluence, Slack, Catalyst, etc.

and ensure the department is getting maximum leverage from the tools they are using.We’ll measure success through usage reports and effective forecasting practices.    4) Meet weekly with the Director of Account Management to review monthly forecasting, team wins and losses, individual performance, and emerging industry trends you’ve identified from talking with your team and our customers. We’ll measure success through a clear understanding of our path to quota and gap analysis.

Jellyvision is committed to continuous evolution and fostering a more diverse and inclusive workplace where everyone is welcomed, valued, and respected. It doesn’t matter your race, ethnicity, religion, age, disability, sexual orientation, gender, gender identity/expression, country of origin, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), criminal histories consistent with legal requirements or any other basis protected by law...we just want amazing people who are willing to grow along with us.Although we have a Chicago-based HQ that employees are welcome to work out of whether they’re local or just visiting, this position is also eligible for work by a remote employee out of CA, CO, FL, GA, IL, IN, KY, MA, MI, MN, NC, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA or WI.