Sr Implementation Engineer

The company is headquartered in Peachtree Corners, GA.  Additional offices are located in Henderson, NV and Carlsbad, CA, with regional teams across the US and internationally.  

Our Professional Services Department is looking for a hardworking, innovative and goal driven Sr Implementation Engineer to contribute to the continued success of our company.  This position will be a member of our Professional Services team, and is the primary implementation resource in an exciting, customer interfacing role that couples technical and client relationship skills to successfully implement our software solutions.  The Sr Implementation Engineer will perform the technical implementation and provide guidance to clients to ensure that the solution is adopted effectively.  Excellent communication, along with analytical, problem solving and organizational skills are crucial to the success of this position.  

The location of this position is flexible within the US. 

• Leads requirements discussions between the Alogent and customer implementation teams, bridging the gap between the customer’s business needs and the Alogent products, including:        o The ability to verbalize, discuss and document client requirements.        o The definition and creation of workflows and business rules.        o The definition of the hardware, system software, and network configurations required for implementations.• Installs Alogent products at client sites, either on-site or remote, with high levels of quality and customer satisfaction.  • Provides oversight of the verification testing of client workflows.• Provides hands-on training to clients for installation and operation of Alogent products.• Conducts analysis and resolution of complex client problems/situations while practicing excellent client relation skills.• Provides on-site and remote support for client testing.• Delivers the project task deliverables to, or under, timeline and budget constraints.•  Participates and assists in various interdepartmental processes including technical sales support, project turnover, and defect reporting.• Recognizes and communicates internally, the potential for additional products and/or services sales to existing clients.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

• 10+ years of experience implementing Alogent’s products or similar industry products.  • Specific experience implementing or maintaining enterprise-level payment systems such as enterprise content management systems, retail banking teller systems, remote deposit capture, back office check clearing systems or similar check processing solutions.• Experience installing, configuring, and troubleshooting Windows-based software.• Experience configuring and troubleshooting:     o Windows operating systems in a network environment     o  Windows Active Directory permissions     o  Internet Information Services (IIS)     o  Microsoft SQL Server databases     o  Writing SQL scripts or SQL reports     o Container based and cloud aware technology e.g.

Dockers     o  Orchestration technology in a cloud aware environment e.g. Kubernetes     o  Unify configuration management in the Alogent Cloud or similar environment     o   Azure B2C and/or equivalent identity providers o Unify sort patterns• Ability to apply procedural logic to write product-specific scripts to implement documented business requirements.• Excellent analytical skills with the ability to resolve complex client problems and/or situations.• Self-starter with the proven ability to identify what needs to be accomplished as well as prioritize and deliver multiple tasks concurrently.• Ability to lead others through product implementation.• Ability to assist with project management activities.• Ability to communicate with others of varying technical ability in a clear and professional manner.• Working knowledge of Microsoft Office Suite.• A team player with strong relationship building skills. 

• Supporting integrations with SOAP and RESTful web services  • Web design• Security best practices• Configuring and troubleshooting the following:   o Wide and local area networks   o  SQL clusters   o  VMWare environments   o  Load-balanced solutions  • Experience or familiarity in developing/writing software & pseudocode.• Working with international clients.• Development of Android or iOS mobile applications.•  Experience installing, configuring, and troubleshooting Windows-based financial technology software in an enterprise environment.• Skilled in interpreting and documenting requirements, and ensuring that solutions meet those requirements.• Superior oral and written communication skills with the proven full software development life-cycle experience; waterfall or agile.• Ability to conduct presentations.

• This position may require you to work on weekends, or occasionally be on call after hours.  • Domestic and International travel is required up to 50% of the time.BENEFITS:

Employee Polygraph Protection ActEqual Employment OpportunityFamily and Medical Leave ActNotice To Third-Party Agencies:Alogent does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Alogent. Alogent will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person, or entity.Alogent is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, or any other characteristic protected by federal, state or local laws.